Bruce Nelson

📱 Spent $47K on restaurant tech last year? Despite QR codes, tablets, kiosks, and chatbots, guest experiences declined. Why? Lack of human interaction. Essential roles: a server adjusting for a first date, a host remembering regulars, a manager preventing issues. Tech can't replace the personal touch of hospitality. Winning restaurants focus on making guests feel valued by real people, not screens. Tech should enhance, not replace, those crucial moments. #RestaurantLeadership #Hospitality #CustomerExperience