Self-Checkout Is a Failed Experiment
🥜 Walmart has removed self-checkout kiosks from some stores and redesigned others, while Costco has added more staff and ShopRite is reintegrating cashiers due to customer backlash. Self-checkout systems, introduced in the 1980s and popularized by 2001, can cost $125,000 for a four-kiosk setup, with some stores housing 10+ kiosks. Despite claims of efficiency, theft and maintenance costs have proven challenging. Kroger is testing a full self-checkout store without expected labor savings, indicating a shift in the self-checkout concept.
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