The decisions guests make when no one is there to answer
📈 Venues face revenue loss from missed inquiries during the "Golden Hour," when guest decisions peak. With UK weddings costing ~£25,000, missing 50 inquiries yearly can severely impact revenue. Guests prefer quick, clear responses, often choosing venues engaging promptly via social media. This demands emotional labor from staff, causing fatigue. Instead of major investments, incremental changes can protect margins and staff well-being, ensuring effective engagement without increasing headcount. Adapting to this shift benefits guests, staff, and businesses alike.
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