Citi says AI agent companies should bear liability for booking errors, not hotels or airlines
🤖 Citi says AI companies—not hotels, airlines or card issuers—should bear liability when their agents book the wrong trip. Speaking Wednesday at the Skift Commerce Summit in New York, Abhinav Anand, Citi’s head of value cards, lending and commerce for U.S. consumer cards, called agent liability the biggest unresolved question facing banks, payment networks, merchants and AI firms. One possible approach: require agents transacting on Visa or Mastercard to accept some liability.
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