Editorial Team1

📰 Hotel PMS implementation success hinges on clear communication and strong leadership. Ryan King, Senior VP of the Americas, highlights the importance of disciplined planning and alignment among corporate and property teams. Effective change management increases project success by 30-40%. Integration readiness 60 days before go-live is crucial to avoid chaos. Appointing property champions accelerates adoption. Consistent communication and a clear project plan help mitigate resistance and confusion during transitions.

Luxury Hospitality Leadership at Kempinski Palace Engelberg 🏨 Andreas Magnus, General Manager of Kempinski Palace Engelberg, opened the hotel in mid-2021 in the Swiss Alps. His career spans Dubai, Bangkok, and Beijing, shaping his approach to luxury hospitality. The hotel offers unique experiences close to Lucerne and Zurich. Emphasizing local authenticity, they focus on Swiss farm-to-table dining. AI is anticipated to enhance guest experiences. Magnus's leadership promotes talent development, aiming for an authentic luxury experience defined by local craftsmanship.

📑 Adrienne Hanna, CEO of Right Revenue, started her tech journey in her late 40s, leveraging 30 years in hospitality. In 2017, Right Revenue was founded to bridge the tech gap for independent hotels, offering tools usually available to big brands. Her system supports 'also Revenue Managers' who juggle multiple roles, with user-friendly dashboards and recommendations. Adrienne emphasizes balanced automation and human intuition, advocating for more integrated revenue management across departments for long-term success.

💻 TIME Hotels mapped current tech, reducing admin workload by 30% across 17 properties using Daylight PMS. Ruby Hotels integrated Daylight PMS, Infrasys POS, and Reviewpro to enhance guest experiences. Middleware optimized operations for compliance in the Middle East. Langham Hotels use Single Guest Profiles for tailored service. Dakota Hotels phased in tech upgrades for smooth transitions. Simplifying tech empowers staff, boosts efficiency, and enhances guest satisfaction.

TikTok Go and Hospitality 🌍 TikTok Go, launched in partnership with Booking.com, allows hotel bookings directly within TikTok. As of August 2025, it's active in the US, Indonesia, and Japan, with plans to expand over 12-18 months. Hotels pay a commission of 10-25% per booking, similar to Booking.com. TikTok Go is reshaping hospitality with integrated storytelling and booking, shifting discovery from traditional OTAs to TikTok's creative content.

📰 Hotels must leverage reviews as the new "trust badge" to boost visibility in AI-driven searches. By 2025, AI-generated summaries represent 13% of search queries, with AI drawing only 25% of answers from hotel websites; the rest comes from reviews and online data. Key strategies include encouraging detailed reviews, aligning marketing with guest feedback, and utilizing Online Reputation Management systems. Authenticity and consistent guest reviews are critical to maintaining AI visibility and enhancing search rankings.