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Ellen Meyer

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  • 3 min

Mindful AI Integration: Cendyn President Discusses AI-Enabled CRM Approaches

💻 Cendyn, a 30-year-old hospitality solutions provider, is advancing AI-enabled analysis to enhance hotel marketing. In March, they enhanced business intelligence, aiming to integrate their platforms by next year. Their partnerships include Loyalty Juggernaut in May and Knowland last October, focusing on loyalty systems and MICE bookings. Cendyn balances AI's rapid evolution with cautious deployment, addressing data privacy laws like GDPR and CCPA. By 2030, Microsoft predicts over 90% of code will be AI-written.
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  • 2 min

“Best of Breed”: Stayntouch CRO on Specialization and Innovation 

📈 Bill Fanning, CRO of Stayntouch, spoke at HITEC 2025 after Stayntouch was named Hotel PMS of the Year by TravelTech. Stayntouch, known for its mobile-based PMS launched 10 years ago, manages over 1,200 integrations with an open API. Fanning highlighted AI's role in speeding market entry and improving sales support, mentioning tools like Staircase. Future products will include AI-assisted solutions for predictive analysis and virtual hotel assistants, with announcements expected later this summer.
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Tech Talk: International Hospitality Technology Hall of Fame Inductee Luis Segredo on Driving Innovation

🏨 Luis Segredo, CEO of Hapi and Data Travel, LLC, was inducted into the 2025 International Hospitality Technology Hall of Fame at HITEC. Over the past six months, the number of hotels using Hapi doubled, partly due to innovations initially developed for Wyndham and IHG. Segredo plans to expand Hapi's adoption across hotel groups, focusing on simplifying processes for hoteliers. He emphasizes relationships based on integrity and fair play and advises against exploiting others for success.
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