The Commercial Engine Hotels Need to Win in 2026
I’ve had this conversation with hotel leaders more times than I can count—over coffee, in boardrooms, at conferences around the world. And it always starts the same way: “We need…
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Fernando Vives
4 posts
Hyper-Personalization in Hospitality: Scaling Meaningful Experiences
If there’s one word I believe defines the future of hospitality, it’s this: hyperpersonalization. It’s no longer enough to deliver great service. Today’s guests expect experiences tailored to their needs,…
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💳 Payments: The Untapped Opportunity to Boost Conversion and Guest Satisfaction in Hospitality
We often focus our energy on distribution channels, pricing strategies, and guest experiences, but there’s a critical element we often overlook in hospitality: Payments. For years, payments were treated as…
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Hospitality Trends 2025: The Playbook to Stay Ahead in a Changing Game
As we closed 2024, I shared insights into the moderated RevPAR growth expected for 2025 and the strategies that could help hotels outperform in a competitive landscape. Now, as we…
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