George Seli - 10 Minutes News for Hoteliers - Page 3

1 min

Anchored in Baltimore’s History: The William Fell Baltimore, Tapestry Collection by Hilton Opens

🏨 Hilton's Tapestry Collection expanded with The William Fell in Baltimore's Fell’s Point neighborhood. The historic 18th-century building, once a boardinghouse and bottling factory, reopened as Admiral Fell Inn in 1985. Now, it features modern amenities: overhauled guestrooms, a fitness center, and 2,400 sq. ft. of event space. The William Fell Tavern, led by Chef Tom Collins, offers local cuisine. Guests enjoy proximity to over 60 nearby restaurants and attractions.

3 min

New Pyramid Global Hospitality COO Continues Focus on Big Data to Benefit Owners

📈 April 2023 saw Eric Habermann retire as COO of Pyramid Global Hospitality after seven years. Isaac Hicks, a 30-year hospitality veteran, succeeded him and transitioned management to a regional model while enhancing big data analytics with the NEO platform. Judy Brigham became CFO. In June, Pyramid expanded its U.S. portfolio with four resorts, and in November 2024, its European division merged with Axiom Hospitality, adding over 30 properties. These moves highlight Pyramid's growth and strategic advancements.

2 min

6 Best Practices for Efficient and Secure WiFi Service

📶 Richard Wagner from Nomadix outlines tips for optimizing hotel WiFi. Key strategies include choosing a quality provider, ensuring network reliability, leveraging a responsive support organization, implementing security tools like Passpoint and 802.1x, upgrading in phases for budget constraints, and streamlining the guest interface. Emphasizing redundancy, capacity, and comprehensive support is crucial for maintaining a reliable and secure network to enhance guest satisfaction.

7 min

Powerful Platforms: Energy Management Systems That Offer Robust Analytics While Streamlining Installation

💸 North American energy costs have risen 20% over five years, with a 3.5% year-over-year increase as of February 2025. California and New York face higher annual hikes of 9% and 11.5%, respectively, while Massachusetts sees a 15-30% rise. A 2023 report shows 76% of travelers prefer eco-certified hotels, with 43% willing to pay more. Advances include cloud-based EMS integration and AI-driven analytics. Installation innovations reduce costs and time, promoting sustainability in hospitality.

6 min

Mission Control: Evolving Property Management Systems Take Hotel Operations to New Heights

🏨 Priya Rajamani, SVP at Stayntouch, highlights task automation as crucial due to global hotel labor shortages and high turnover. Advanced PMSs offer features like automated check-ins, mobile keys, and guest communications. Adam Harris, CEO of Cloudbeds, mentions how these systems reduce training from 40 to under 5 hours. Audrey MacRae of Maestro emphasizes role-based dashboards for efficiency. AI-enabled PMSs boost guest personalization and predictive analytics, achieving 96% confidence in forecasting key metrics 180 days ahead.

7 min

Coverage Costs: Management Company Leaders Weigh In on Today’s Challenging Insurance Market

💸 Premiums in hotel industry insurance have been rising significantly in recent years, affecting property, general liability, and umbrella policies. Increased claims and settlements, particularly from natural disasters, human trafficking, and ADA lawsuits, are key factors. The market requires more underwriting detail, safety measures, and risk management. Franchisees face challenges with fewer carriers and stricter policies, especially for older properties. Some hotels opt for higher deductibles to manage costs, while strong broker partnerships help navigate these challenges.

2 min

In Harmony With Sea and Sky

🏨 March 2024, La Jolla, California—Hotel La Jolla underwent a multimillion-dollar renovation unveiling Sea & Sky, a new penthouse restaurant. Executive Chef Ernest Lopez leads this sea-to-table establishment. Designed by Hirsch Bedner Associates (HBA), the space blends coastal elegance with nature-inspired elements, featuring custom furnishings, tactile upholsteries, and stone accents. Highlights include limestone bar fronts, nautical rope dividers, and leaf-shaped ceiling elements. The restaurant celebrates La Jolla’s beach lifestyle through sophisticated art and design.

5 min

Beverage Trends to Leverage: Capitalizing on Popular Products and the Latest Service Technologies

☕ Hoteliers are enhancing guest experiences by broadening beverage offerings. In the U.S., 66% of people drank coffee yesterday, says the National Coffee Association, making coffee a critical offering. Vitamin-infused water and iced coffee are popular with younger guests. Labor-saving machines can automate services, with self-cleaning features reducing staff workload. Quality suppliers offer 24/7 maintenance and sustainability solutions. Bean-to-cup machines provide superior coffee, with 79% recognizing quality differences, as noted by Mintel research.

4 min

5 Trends Impacting the Future of Corporate Business

📈 Ryan Mann, McKinsey & Company's North America Hospitality and Lodging leader, presented research at HSMAI’s Commercial Futures Forum in October 2024, later published in December 2024. U.S. business travel in 2024 valued at $472 billion, surpassing 2019 by 13.4%. Meeting planners (66%) expect meeting spend to increase, with 81% of 1,200 surveyed business leaders endorsing more meetings. Business travelers extend stays for leisure, prompting hotels to offer extended-stay rates and packages. Direct folio billing faces technical issues due to legacy PMS limitations and PCI compliance. Continuous rate monitoring tools ensure companies receive negotiated rates, affecting hotel-client relations. Small meetings for 9-20 people rise with remote work, challenging hotel revenue and sales structures.

3 min

Sun and Sophistication

🌞 Miami-based Lang & Schwander, a hotel interior design firm, renovated Hyatt Centric South Beach with a focus on FF&E, which they partly manufactured themselves. The design showcases Florida's sunshine and the upscale Hyatt Centric brand, avoiding traditional Art Deco in favor of a modern, sophisticated look with a sober color palette. The lobby bar features brass accents and globe-shaped light fixtures from Chicago's Lightology, reflecting the sun. Cost-saving measures included updating the existing bar and flooring, creating a white hexagonal tile inset that merges with the original gray tile, and adding a reflective relief pattern to the ceiling for a golden glow.

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