When AI is Better Than a Human at Customer Service
CEO+AI is for travel leaders interested in AI strategy and business outcomes. I met a girl last week. Her name is Fiona. You know those times when you meet someone,…
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Greg Oates
4 posts
Banff & Lake Louise Tourism CEO on AI as Business Strategy
CEO+AI is for travel leaders interested in AI strategy and business outcomes. A DMO CEO, who’s among the most advanced in AI strategy, told me recently, “You need to stop…
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The Big AI Disconnect Between Leadership and Teams
The gap between what company leaders say they want to accomplish with AI and what their teams know about using AI is enormous. At SXSW 2025 this week, leaders at…
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AI Search Use Case in Travel: Board Governance
Everyone interested in learning how to use generative AI effectively wants proof of concept. Working with travel industry leaders on a daily basis, that is the most common request: “What…
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