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Hospitality Daily

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In Marriott's Q3 earnings call today, CEO Anthony Capuano shared something easy to miss but points to a big opportunity: “The ability to search our portfolio through passions as opposed to simply a… | Hospitality Daily

📰 CEO Anthony Capuano, during Marriott's Q3 earnings call, highlighted a strategic shift in their booking approach. Instead of traditional geographic searches, Marriott aims to allow searches based on passions, such as surfing, to better serve guests' needs. This evolution in strategy is designed to enhance guest experiences by understanding their travel motivations, thereby avoiding commodification and creating new demand. This approach also underscores Marriott's commitment to attentive hospitality through innovative technology.
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Everyone wants to deliver "memorable experiences." But the truth is, consistency is the foundation underneath this — as today Jannes Sörensen explains… In his conversation with Matthias… | Hospitality Daily

📍 Jannes Sörensen emphasizes consistency as the key to memorable experiences in hospitality. In a discussion with Matthias Huettebraeuker on the Hospitality Daily podcast, Jannes highlights that at The Beaumont, repetition of daily messages ensures a solid structure, enabling hospitality magic. It's about establishing habits and systems rather than rigid SOPs. Leaders in hospitality are encouraged to implement routines that enhance consistent service. Listen to Jannes’s insights on “Leading Consistent Excellence in Hospitality” on Hospitality Daily.
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Listen to Emily Goldfischer host Kempinski Hotels CEO Barbara Muckermann for a 3-part conversation on our podcast this weekend: 1) Leadership, Legacy, and Reinvention: https://lnkd.in/g5B4JYs9 2)… | Hospitality Daily

📣 Emily Goldfischer hosts a 3-part podcast with Kempinski Hotels CEO, Barbara Muckermann, available this weekend. Topics include leadership, Kempinski’s future, and women’s empowerment. Access episodes on Spotify or Apple Podcasts. Follow Hospitality Daily on LinkedIn for additional content.
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Hospitality Daily on LinkedIn: Today, Martin Soler shares the big tech shift coming to hotels in the next…

📢 Katharine Ames emphasizes the importance of starting hospitality with the team: value colleagues to enhance guest experience, personalize celebrations for team milestones, anticipate needs of team and their families, promote peer-to-peer hospitality, and leadership by example. Additionally, Ames discusses these points on the Hospitality Daily Podcast available on Spotify and Apple Podcasts. Hospitality professionals are encouraged to share their thoughts and follow Hospitality Daily for more insights.
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