Jennifer Flowers

🏨 Hong Kong-based Langham Hospitality Group, with its flagship hotel in London since 1865, operates 32 hotels across four brands and has over 40 hotels and residences in operation or development worldwide. They aim to expand their portfolio to 100 properties by 2040, including anticipated openings in Bangkok (2026) and Venice’s Murano Island (2027). The CEO, Bob van den Oord, discussed the future of luxury hotels, noting the evolution towards ultraluxury and lifestyle luxury. Langham has set a goal for a net-zero environmental impact by 2045 and is trialing an AI temperature control system in Hong Kong. They also launched Ying’nFlo for Gen Z, offering affordable rooms with shared spaces. The Langham, Venice, is set to open on Murano Island in 2027. The group is exploring AI technology, including an AI butler system and dynamic pricing models, while emphasizing the importance of the human touch in hospitality.