Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 3

1 min

Building the Third Place: How We’re Designing Food Halls People Love – Ryan Magnon, Ithaka Hospitality Partners

🍴 Ryan Magnon, COO at Ithaka Hospitality Partners, discusses reimagining food halls as vibrant community "third places." Chef-driven concepts, flexible spaces, and thoughtful design are key to modern food halls' popularity, illustrating how people seek connection today.

1 min

The Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today – Ryan Magnon, Ithaka Hospitality Partners

📈 Ryan Magnon, COO at Ithaka Hospitality Partners, emphasizes the importance of strong operations in hospitality, drawing on his experience at Capella, Chick-fil-A, and the U.S. Air Force. He highlights the need for intentional business study, purposeful staff development, and continuous improvement. Key tools include metrics, dashboards, and listening posts to understand operations and the guest journey. Sharing insights can transform team dynamics and enhance business outcomes.

4 min

What Hotels Can Learn from Chick-fil-A’s Culture of Excellence – Ryan Magnon, Ithaka Hospitality Partners

🍖 Ryan discussed Chick-fil-A's culture emphasizing service and excellence over nearly 15 years. The company focuses on people, not just chicken. Leadership drives a giving culture with high expectations. In 2017, Ryan led a team to develop a drive-thru consulting methodology across approximately 2,000 restaurants. Despite lacking direct experience, they had 90-120 days to learn industry practices, which proved crucial when COVID-19 prompted a shift to 99% drive-thru operations by 2020.

1 min

My Air Force Lesson: I Didn’t Have All the Answers, but My Team Did – Ryan Magnon, Ithaka Hospitality Partners

✈️ Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares insights on leadership shaped by his early years as a young Air Force officer. He emphasizes the importance of humility, trust, and listening, which have become the foundation of his leadership style. These principles guide him in building teams and driving excellence within modern hotel operations.

1 min

How Baseball Taught a Future Hotel COO Time Management and Hospitality – Ryan Magnon, Ithaka Hospitality Partners

🏨 Ryan Magnon, COO of Ithaka Hospitality Partners, reflects on his time as a bat boy for the Atlanta Braves, highlighting how it taught him essential hospitality and time management skills. This experience emphasized anticipating needs and personal excellence, which continue to influence his leadership. These insights are crucial for anyone in hospitality. Music for the episode is by Clay Bassford from Bespoke Sound.

1 min

The Next Big Wave: AI, Energy, and Human Potential – Chet Pipkin

💻 Chet Pipkin, founder of Belkin, reflects on emerging trends shaping the future: AI, energy, wellness, and educational transformation. He identified the personal computing boom in the 1980s and now explores how these forces will redefine living, learning, and hospitality experiences. Hospitality leaders can leverage these insights for meaningful guest experiences in a dynamic environment. Listen to the series finale for valuable perspectives on innovation and change. 🎧

1 min

My Formula for “Effortless” Hospitality Tech – Chet Pipkin, Desolation Hotel

🏨 Chet Pipkin, founder of Belkin and Desolation Hotel, integrates decades of consumer tech experience into hospitality. He's employing technology to streamline guest experiences, from EV charging to seamless bike checkouts. Chet emphasizes removing friction and solving issues, focusing on guests and staff. His approach simplifies systems to enhance service. Explore the episode for practical insights on elevating technology use in hospitality. Music by Clay Bassford of Bespoke Sound accompanies the show.

1 min

Designing a Hotel Full of ‘Aha’ Moments – Chet Pipkin, Desolation Hotel

🏨 Chet Pipkin, founder of Belkin, shifted to hospitality with Desolation Hotel. He and his team focus on creating "aha moments" through thoughtful design, including EV chargers, Dyson hair dryers, stocked kitchenettes, and heated floors. The core of their approach is to remove friction, anticipate needs, and empower guests. If you're interested in enhancing guest experiences and learning about hospitality innovation, this content provides valuable insights on leading with authenticity and product thinking.

9 min

From Belkin to Building a New Kind of Hospitality Business – Chet Pipkin, Desolation Hotel

🏖 Chet Pipkin, founder of Belkin, has ventured into hospitality with Desolation Hotel in South Lake Tahoe and Hope Valley, California. His one-page business plan emphasizes staff development, guest experience, environmental education, and community engagement. The hotels aim to provide immersive experiences, leveraging the locations’ natural beauty and activities. Previously, the South Lake Tahoe site was a 1950s motel. The hotel offers easy access to hiking, beaches, and dining, embodying Pipkin’s values of simplicity and connectivity.

1 min

Why I’m Building Hotels as “Immersive Portals” – Chet Pipkin, Desolation Hotel

📖 Chet Pipkin, founder of Belkin, is now venturing into hospitality with his new project, Desolation Hotel, described as an "immersive portal." His journey from entrepreneurship to corporate leadership highlights a significant career shift. The podcast episode explores the experiences that shaped his vision for the hospitality industry. This transition underscores the potential for innovative ideas to enhance business and service offerings in the hospitality sector.

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