Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 3

1 min

How Luxury’s Growth Is Reshaping Hospitality – Stuart Greif, Forbes Travel Guide

📈 Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, discusses luxury’s rapid growth in hospitality. Key themes include workforce changes, leadership readiness, and differentiation strategies. The episode also highlights the increased importance of human connection as luxury scales. This insight is crucial for hospitality leaders planning for the future.

1 min

What I’m Looking For (At ALIS & Beyond) – Josiah Mackenzie

🗺 Jan. 25, 2026, Josiah Mackenzie shares his insights from the ALIS conference. This quick solo episode highlights Mackenzie's goals for the event. Stay updated by subscribing to Hospitality Daily for summaries and actionable insights. Follow the conversation on YouTube, LinkedIn, and Instagram.

1 min

How I Navigate Conferences Like ALIS – Stuart Greif

📱 Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, discusses his approach to industry conferences like ALIS. He emphasizes balancing business objectives with human connections, avoiding over-scheduling, and leaving room for spontaneous interactions. These practices enhance relationship building and idea generation. Greif also highlights the importance of varying event attendance to engage with new communities and maintaining energy while traveling.

1 min

Hospitality Careers Stall When You Avoid These Conversations – Melissa Maher

📚 Chapters break down essential topics on leadership and personal development: 00:00 - Intro, 01:58 - Book origins, 03:37 - Responsibility, and 04:17 - Presence. Key insights include 05:53 - Authenticity, 07:34 - Trust, 09:24 - Perfectionism, 11:51 - AI leadership, 13:00 - Communication, and 15:26 - Clear asks. Learn about 16:56 - Adapting, 18:29 - Stakeholder management, 20:03 - Personal branding, 21:49 - Visibility, 23:41 - Women's leadership, 27:09 - Feedback, 29:20 - Effective training, 31:16 - Additional resources.

1 min

Innovation in Hospitality Starts With Human Needs – Matthias Huettebraeuker

🏨 Hospitality strategist with 25 years of experience works with global brands, independent owners, and real estate developers worldwide, including Europe, Asia, and Australia. Past roles include Managing Director at creative agencies Pixelpark and Scholz & Friends, and Design Hotels alumnus. Experience spans industries such as real estate, automotive, aviation, finance, and telecommunications. Known for creating economically successful and critically acclaimed strategies, with references like citizenM, 25hours Hotels, and luxury properties like Berlin's Das Stue and The Setai in Miami.

1 min

Why Hospitality Leaders Lose Credibility Without a Point of View – Sarah Eustis, Main Street Hospitality Group

📖 Sarah Eustis, CEO of Main Street Hospitality, discusses leadership principles. She emphasizes having a clear point of view as crucial for effective leadership, drawing from her early career with global fashion brands. Leaders should build trust by showing conviction and setting direction. For more insights, explore her journey from a 14-year-old housekeeper to CEO. Subscribe to Hospitality Daily for daily summaries and actionable insights. Follow on YouTube, LinkedIn, and Instagram for more content.

1 min

The Box and the Wavy Line: A Smarter Way to Lead Hospitality – Sarah Eustis, Main Street Hospitality Group

📑 Sarah Eustis, CEO of Main Street Hospitality, discusses her leadership approach called “the box and the wavy line.” She highlights that disciplined operating systems, standard operating procedures, and financial rigor provide stability in volatile markets. Sarah argues that structure doesn’t stifle creativity but fosters innovation and growth. This framework is designed for hospitality executives to balance control, culture, and expansion effectively.

1 min

How We Earned an Employee NPS of 78 at Main Street Hospitality – Sarah Eustis

💬 Sarah Eustis, CEO of Main Street Hospitality, discusses achieving an impressive employee Net Promoter Score of 78 in a challenging industry. She emphasizes hiring for emotional intelligence, implementing 360-degree feedback, and integrating development and feedback into daily operations. These practices enhance employee satisfaction and positively influence guest experience and financial outcomes.

5 min

How a Top CEO Aligns People Across Teams and Properties to Drive Better Results: Sarah Eustis, Main Street Hospitality Group

🏨 Main Street Hospitality, spanning over 10 properties across five states, turned 10 last year. In 2025, the company faced challenges requiring restructuring due to unmet business expectations. Despite a tough year, their employee Net Promoter Score (eNPS) reached 78, surpassing the industry average of 44. These results reflect their emphasis on culture and leadership, with monthly calls involving all leaders to maintain organizational alignment and engagement. Sarah, the CEO, stresses transparent communication and collaborative decision-making.

1 min

The Inside Story of an Artist Collaboration for Hospitality Daily Merch: Betsy Freeman x Josiah Mackenzie

👕 Betsy Freeman joins Josiah Mackenzie in a podcast episode to discuss the creation of Hospitality Daily’s first merch: a special edition t-shirt. The conversation highlights how art and emotion are pivotal in shaping brand identity, emphasizing the importance of collaboration for successful outcomes. Music for the show is produced by Clay Bassford of Bespoke Sound, specializing in music identity design for hospitality brands.

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