Posts by author

Josiah Mackenzie

1089 posts
View Post
  • 1 min

How Facing Death Changed Everything for Me – Horst Schulze

📖 Legendary hotelier Horst Schulze shares his personal journey on Sept. 19, 2024, detailing how facing death altered his life's approach. Schulze emphasizes the importance of excellence, vision, purpose, and intent following a life-changing diagnosis. He advocates for leveraging wisdom and experience in life's later stages, aiming to maximize contribution. The story is featured on the "Hospitality Daily Podcast," inviting listeners to gain insights into Schulze's transformative experience.
View Post
Share
View Post
  • 2 min

What’s Changed in Hospitality Since The Ritz-Carlton Was Founded – Horst Schulze

📅 On September 18, 2024, an article titled "What's Changed in Hospitality Since The Ritz-Carlton Was Founded - Horst Schulze" was published, exploring the transformations in the hospitality industry since the establishment of The Ritz-Carlton. The article includes links to listen to the podcast on platforms such as Apple Podcasts and Spotify, as well as featured and recent episodes about hospitality leadership and innovation. The footer features a logo linking to the Hospitality Daily podcast.
View Post
Share
View Post
  • 1 min

Ritz-Carlton Founder: The Story Behind “Ladies and Gentlemen serving Ladies and Gentlemen” (And Its Power Today) – Horst Schulze

🏩 Horst Schulze, co-founder of The Ritz-Carlton, at 16 years old, developed the concept "Ladies and Gentlemen serving Ladies and Gentlemen," emphasizing respect and professional identity in the hospitality industry. Key insights include the importance of hiring the right people, treating them with dignity, and uniting them with a purpose beyond just a mission statement to truly transform service quality.
View Post
Share
View Post
  • 1 min

Start Here To Achieve Greatness – Horst Schulze

📅 On Sept. 16, 2024, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, shares his insights on excellence in hospitality in a podcast episode. Key topics include the significance of having intent, vision, and purpose (01:03), the impact of actions following intent (01:24), the value of a leader's intent (02:39), how to create a compelling vision (03:14), the importance of dreaming in excellence (04:38), and how personal choices define an individual (05:41).
View Post
Share
View Post
  • 2 min

My Story Meeting Horst Schulze, Creator of The Ritz-Carlton and Capella – Josiah Mackenzie

📅 On September 15, 2024, an article featuring a meeting with Horst Schulze, the creator of The Ritz-Carlton and Capella, was highlighted. The story, shared by Josiah Mackenzie, can be found on a podcast platform offering various episodes from experts in the hospitality industry. Listeners can tune in through platforms such as Apple Podcasts and Spotify. The article also provides a sidebar featuring categories like "Featured Episodes" and "Recent Episodes," with titles ranging from leadership lessons to innovative technology in hospitality.
View Post
Share
View Post
  • 32 min

How to Accelerate Your Career in Hospitality Through Learning and Personal Growth – Tal Shnall, The Joule

🏨 Luxury hotel The Joule in Dallas, Texas, focuses on personal and professional growth, with Tal Shnall as their Learning and Development Manager. Shnall, with a background in operations and leadership, emphasizes continuous development and resilience. Despite starting with basic hospitality skills in the 90s at a Hilton property, his career progressed to leadership roles in Marriott and Starwood. Shnall advocates for personal investment in growth, citing books, podcasts, and seminars as resources. He is part of the John Maxwell leadership team and implements these learnings in his role at The Joule, aiming to elevate the careers of his team and enhance guest experiences.
View Post
Share
View Post
  • 1 min

Fun, Creative Ways to Delight Guests for Free (Or Close To It) – Josiah Mackenzie

🏠 Enhancing guest satisfaction in Parisian hotels can be achieved through simple touches like local music (01:58), fresh croissants on arrival (04:07), reading materials that immerse in the local environment (05:10), recommendations for local coffee shops (06:57), personalized restaurant suggestions (08:44), and curated walking or running routes (09:38). These experiences help guests connect with the location and elevate their stay.
View Post
Share
View Post
  • 2 min

How Do You Stay in Love? (Josiah Mackenzie)

📖 On September 13, 2024, the "Hospitality Daily" podcast released an episode titled "How Do You Stay in Love? (Josiah Mackenzie)" focusing on hospitality as a craft. Key points discussed included the challenge of staying passionate in hospitality work (02:38), methods for disconnecting and restoring oneself (04:04), and the significance of love in the industry (00:31). Listeners were invited to share insights via LinkedIn and subscribe for daily episode summaries at hospitalitydaily.com/subscribe. Music credit was given to Clay Bassford of Bespoke Sound.
View Post
Share
View Post
  • 1 min

What It’s Like Hosting Manchester United, the All Blacks & the Lionesses – Claire Llewellin-Davis, The Lensbury Resort

🏠 Claire Llewellin-Davis, General Manager of The Lensbury Resort, discusses hosting elite sports teams, including Manchester United, the All Blacks, and the Lionesses. She highlights the resort's distinct approach to meeting precise dietary needs in collaboration with team nutritionists and chefs, managing logistics like equipment and routine changes, ensuring privacy and dealing with crowds (episode aired on Sept. 13, 2024).
View Post
Share