Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 9

1 min

Why Visibility Unlocks Guest Satisfaction – Leora Halpern Lanz

📚 Award-winning hospitality marketing leader Leora Halpern Lanz, Associate Professor at Boston University's School of Hospitality Administration, discusses visibility's impact on guest satisfaction. Using a hotel case study, she emphasizes the importance of both physical and digital visibility for enhancing guest experiences and satisfaction scores. Her book, "Developing Your Marketing Mindset," offers insights for hospitality professionals. Tune into the podcast “Developing Your Marketing Mindset” for more practical tips on transforming visibility into value for your business.

1 min

Jordan’s House: Radical Hospitality for Caregiving Parents Who Need Rest – Jimmy Peña

🏨 Jimmy Peña founded Jordan's House, a nonprofit bed and breakfast, to support parents of children with special needs by offering luxury hospitality at no cost. Leveraging his experience in estate leadership and hospitality, Jimmy provides world-class food and spa experiences to help caregiving parents rest and rejuvenate. This initiative underscores the transformative power of hospitality in renewing and restoring exhausted families. Follow @ItsJordansHouse for more updates on this impactful mission.

1 min

Private Estate Hospitality: The Exclusive World Where “Every Meal Is the Super Bowl” – Jimmy Peña

🏠 Jimmy Peña, Director of Estate Operations for an ultra-high-net-worth individual, describes private estate hospitality. Every meal is likened to the Super Bowl, emphasizing service beyond elite hotels. Jimmy shares insights on high-level service and daily practices ensuring excellence. This look into exclusive hospitality offers lessons applicable to any business aiming to elevate service standards.

1 min

Hiring for Heart, Turning “Opportunity Guests” into Advocates, and Avoiding Counterfeits with Jimmy Peña

📣 Jimmy Peña, a Beverly Hills private estate manager and former Ritz-Carlton quality auditor, emphasizes hiring for heart and hustle to deliver top-tier hospitality. He teaches teams to view challenges as “opportunity guests” and utilizes the concept of “counterfeits” to maintain high service standards. His insights are shared in a podcast episode, encouraging listeners to implement these ideas for business improvement.

1 min

Heart, Hustle & the Simple, Brutal Beauty of Hospitality – Jimmy Peña

🏨 Former Ritz-Carlton quality auditor and Beverly Hills estate manager, Jimmy Peña, emphasizes heart and hustle in hospitality. He shares insights from his experience at Forbes Five-Star and AAA Five-Diamond properties, focusing on mentorship, checklists, standards, and a stewardship mindset essential for balancing service and profit. Hospitality leaders can apply these lessons to create dignity, empathy, and excellence in every detail. Check out his podcast, "Hospitality as Stewardship," for more insights.

2 min

Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments – Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury…

1 min

Do Wild Stuff: Collaborations, Contrarian Thinking, and Curated Travel in Japan with Ryan Bukstein

🗺️ Ryan Bukstein, known for his work with Ace Hotel and Vacation, is launching a curated travel experience with Dam Dam's founders. This project, influenced by his passion for Japan, highlights collaboration and innovative thinking. Bukstein's firm, SMPL, continues to drive people-focused brand strategies. This initiative underscores the synergy between travel and clean beauty, enhancing both industries and offering unique experiences to participants.

1 min

Fixing Independent Hospitality’s Discovery Problem with Storytelling & AI – Brett McManus, Inndependent Stays

🏨 Brett McManus, owner of Après Inn in Killington, Vermont, and founder of Inndependent Stays, tackles the challenge of discovering independent hospitality. He discusses the high costs of relying on OTAs and proposes AI-driven matching as a solution to reshape travelers' experiences. The focus is on storytelling and connecting people-first. Follow Inndependent Stays on Instagram for updates.

17 min

Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]

📋 Josiah visited Brett and Casey's renovated motel in Vermont, noting its transformation from a rundown state. Over the past year, thousands of guests have experienced their hospitality firsthand, with average nightly rates rising from $100–$150 to $200–$250. Despite seasonal challenges in Killington, Vermont, technology like Cloudbeds and Schlage Encode locks streamline operations. Brett and Casey also manage a 42-room inn, highlighting opportunities for boutique properties in New England. Their approach blends financial savvy with personal guest experiences.

1 min

Chick-fil-A’s Drive-Thru Training Secret: Making 60 Seconds Count – Ryan Magnon, Ithaka Hospitality Partners

📍 Ryan Magnon, COO of Ithaka Hospitality Partners, shared insights from his Chick-fil-A drive-thru training experience, emphasizing the role of hospitality. At Chick-fil-A, employees, often aged 17-18, are trained to connect with guests in 60 seconds, seeing them as individuals with unique needs. This human-centric approach turns transactions into meaningful interactions, highlighting the importance of personal connection in hospitality.

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