Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 10

1 min

Reflections from The Lodging Conference: How Hospitality Leaders Connect, Communicate, and Collaborate – Steven Moore, Actabl

📱 Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about The Lodging Conference. They discuss its unique impact on hospitality leaders by fostering conversations, connections, and collaborations. Listeners learn to build stronger relationships and create beneficial environments. Access more insights with Actabl's "digital swag bag.

23 min

Deep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)

📈 In October 2025, Drew Potter from Actabl attended the Destination AI event in Washington DC, focusing on the integration of AI in hospitality. The event highlighted a shift from theoretical discussions to practical implementations of AI, enabling enhanced guest experiences. A notable statistic was a 1200% year-over-year increase in travel planning starting with AI tools like ChatGPT. The event emphasized the importance of machine-readable data for hotels and identified efficiency gains like automating 30% of call center tasks related to billing inquiries.

1 min

AI & the Associate Experience in Hospitality – Andrew Arthurs

💻 Andrew Arthurs, President and COO at Actabl, discusses AI and smart data use in hospitality. He emphasizes digitizing workflows to empower teams and improve operations. Arthurs highlights that effective tech initiatives start by understanding daily hospitality tasks.

1 min

Accelerate Your Hospitality Career by Creating Value Through Problem Solving – Andrew Arthurs

📰 Andrew Arthurs, President and COO at Actabl, shares insights on career acceleration in hospitality by focusing on problem-solving over technology. As a former CIO, he emphasizes starting with the right questions to unlock opportunities and scale solutions. His approach aids in driving value and fostering career growth. For more insights, listen to the full episode and implement the strategies to enhance your business.

1 min

Managing Labor Costs Through Cross-Functional Collaboration – Andrew Arthurs

📈 Andrew Arthurs, President and COO of Actabl, discusses labor cost management in hospitality on a podcast. In October 2025, Arthurs emphasizes enhancing labor efficiency using cross-functional collaboration and data-driven decision-making. Two key articles by Arthurs address the industry's talent crisis and strategies for talent retention. For more insights, visit Hotel Effectiveness by Actabl or subscribe to Hospitality Daily for summaries and actionable insights from each episode.

1 min

What Smart Hotel Owners Are Focusing on Now – Andrew Arthurs

🏨 Josiah Mackenzie and Andrew Arthurs are in Phoenix this week for The Lodging Conference, focusing on hotel owners and investors. Andrew Arthurs, President and COO of Actabl, discusses strategic approaches involving people, partnerships, and technology to enhance asset value.

6 min

Building Trust & The Network Effect in Hospitality – Andrew Arthurs

💻 Andrew, in the hospitality industry, emphasizes the importance of networking and relationship-building for career growth. He notes the "network effect," which brings value to companies like Actabl through deep-rooted professional connections. Andrew compares Aimbridge's role in developing hospitality leaders to the "PayPal mafia" effect. He stresses the need to give back and nurture these connections, as demonstrated by leaders like Geoffrey Ballotti, CEO of Wyndham. This approach aids in identifying and fostering talent across the industry.

1 min

What I Learned About “Speaking Owner” as a Hotel GM – Shanell Marinuzzi

🏨 Oct. 4, 2025, Shanell Marinuzzi, now at Actabl, reflects on her past experience as a hotel general manager. She emphasizes the importance of "speaking owner" to align team goals and communicate effectively with investors. By understanding numbers and translating results into investor-friendly terms, she achieved significant buy-in and success. This approach underscores the value of connecting performance with investor interests in the hospitality industry.

14 min

The Secret to Unlocking Performance: Your Technology Partner’s Customer Success Team – Megan Yagoda Kaplan, Actabl [Sponsor Bonus]

💻 Actabl partners with 90% of the top 50 US hotel management companies, engaging 150,000 hoteliers daily. The focus is on customer success, with a team of CSMs who are experienced in hotel operations. This team helps clients like ProfitSword and Alice achieve goals such as improving forecast accuracy and enhancing guest satisfaction scores. Actabl's strategy includes investing in customer success and technical expertise, ensuring their technology effectively enhances hotel operations and ultimately boosts performance.

1 min

How Tech Gave Me Time Back and Made Me a Better Hospitality Leader – Shanell Marinuzzi

📚 Shanell Marinuzzi, a hotel turnaround expert, discusses her journey from reliance on pen, paper, and spreadsheets to embracing technology to improve efficiency. She highlights technology's role in giving time back to focus on guest and team experiences, emphasizing that successful adoption is critical to realizing benefits. This insight is shared in a podcast episode produced by Clay Bassford from Bespoke Sound, aimed at helping hospitality businesses implement innovative ideas for better service outcomes.

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