Julia Karanja

💻 In Kenya, hotels can digitally transform by enhancing roles with AI without changing their org charts. Key roles include the Guest Intent Owner, Service Recovery Orchestrator, Maintenance Intelligence Lead, and Revenue Signal Manager. These positions leverage AI for accountability, incident management, predictive maintenance, and real-time demand signal detection. This strategy fosters rapid, visible improvements by optimizing existing resources and expertise, ensuring that digital transformation becomes actionable and effective in the hospitality sector.