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Posts by author

Lennart

20 posts
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  • 6 min

Airline Paradox: Why being on-time doesn’t mean being great

  • Lennart
  • 16 October 2025
On-Time Performance (OTP) is arguably the airline industry’s most worshipped KPI. It’s not just a measure of operational efficiency.  It has been elevated to a symbol of overall quality, the…
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  • 10 min

A framework to separate hype from real Innovation in aviation – TNMT

  • Lennart
  • 18 April 2025
The world of Travel and Mobility Tech moves fast.  Every year, new trends make headlines, promising to redefine the industry—only for some to fade just as quickly as they emerged. …
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  • 15 min

Why airlines should study the cruise industry’s comeback – TNMT

  • Lennart
  • 18 April 2025
At first glance, cruise ships and commercial airlines may seem worlds apart. One evokes images of floating holiday resorts, slow travel, and buffet lines. The other? Jet engines, high-altitude flight,…
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  • 12 min

The other side of innovation: Travel’s startup graveyard

  • Lennart
  • 20 March 2025
This article was developed with significant research contributions by Nour-Elhoda Hassan, a Research and intelligence Intern at Lufthansa Innovation Hub. In the world of startups, we love a good success…
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  • 10 min

A framework to separate hype from real Innovation in aviation

  • Lennart
  • 6 March 2025
The world of Travel and Mobility Tech moves fast.  Every year, new trends make headlines, promising to redefine the industry—only for some to fade just as quickly as they emerged. …
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  • 6 min

A deep dive into the latest startup investments by airlines

  • Lennart
  • 19 February 2025
Airline innovation is a broad and complex field. From internal R&D and digital transformation initiatives to partnerships and corporate innovation labs (see our recent deep dive into airline innovation units),…
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  • 10 min

Unpacking Asia’s corporate investment trends in travel – TNMT

  • Lennart
  • 4 October 2024
In June of this year, we published our annual Travel and Mobility Sector Attractiveness Report, offering a comprehensive look into the investment priorities of major global players across aviation, ground…
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  • 11 min

Blurred Travel: Redefining classic travel categories

  • Lennart
  • 23 August 2024
There have been numerous predictions about how the travel industry might recover. These have focused on the separate categories of business and leisure travel and their respective circumstances in the…
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  • 5 min

Why the airline industry must prioritize customer satisfaction – TNMT

  • Lennart
  • 23 August 2024
Today’s air travel landscape often tests travelers’ patience, particularly when they are faced with flight disruptions such as delays, cancellations, missed connections, and lost baggage.  Our previous analyses have repeatedly…
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The potential of GenAI-powered chatbots for airlines

  • Lennart
  • 27 June 2024
Since the pandemic, the airline industry has seen a significant rise in customer dissatisfaction, reaching unprecedented levels around the world.  We clearly showcased this phenomenon in our air travel passenger…
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