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Posts by author

Lennart

22 posts
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  • 6 min

Airline Paradox: Why being on-time doesn’t mean being great – TNMT

  • Lennart
  • 12 December 2025
🛩 In 2024, 22% of all U.S. flights were delayed, sparking an analysis by TNMT on traveler satisfaction versus on-time performance (OTP). Using 15,000 Tripadvisor reviews for top U.S. and European airlines, TNMT found no clear link between high OTP and traveler happiness. Notably, "Pleasers" like Southwest Airlines, with 78% OTP, still scored high in comfort and crew friendliness. In the U.S., legacy carriers showed a correlation between OTP and satisfaction, but in Europe, more punctuality often led to lower satisfaction.
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  • 10 min

How AI is reshaping every step of the traveler journey – TNMT

  • Lennart
  • 17 November 2025
🛫 In 2025, up to 90% of companies use AI, with 62% still in experimental stages, marking mass adoption. In travel, 40% of travelers use AI for planning. Mindtrip, a notable AI trip planner, has $20M in funding and 1M monthly visits. Airports like Changi and Frankfurt use AI for biometric checks and security, enhancing passenger flow. Sherpa, an AI tool for travel documentation, is used by airlines like Air Canada and Lufthansa, easing pre-trip processes for travelers.
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  • 6 min

Airline Paradox: Why being on-time doesn’t mean being great

  • Lennart
  • 16 October 2025
🛩 In 2024, 22% of U.S. flights were delayed, highlighting on-time performance (OTP) as a critical industry metric. However, TNMT's analysis of over 15,000 Tripadvisor reviews from the top five U.S. and European airlines reveals no direct correlation between OTP and traveler satisfaction. Notably, Southwest Airlines achieved high satisfaction with a 78% OTP, emphasizing comfort and crew friendliness as key factors. In contrast, within U.S. legacy carriers, punctuality aligns with satisfaction, with Delta leading. European airlines show a negative correlation, suggesting operational focus may reduce passenger experience quality.
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  • 10 min

A framework to separate hype from real Innovation in aviation – TNMT

  • Lennart
  • 18 April 2025
🌍 In a world of rapidly evolving Travel and Mobility Tech, Lufthansa Innovation Hub developed a framework to differentiate between industry trends that are overhyped and those that are underrated with strong potential for high ROI. They measure mainstream hype using Google Search results (TALK) and track the number of patents and academic papers published annually (ACTION) as indicators of scientific and technical advancements. Space travel and electric aircraft were identified as underrated trends. Despite high media attention, space travel's technological progress has outpaced media buzz, while electric aircraft have been maturing with less hype. On the other hand, airships, SAF, supersonic aircraft, and hydrogen aircraft were recognized as overhyped, with media attention surpassing actual technological progress. The TNMT Tech Hype Balance framework aims to help businesses and investors focus on innovations with genuine long-term impact.
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  • 15 min

Why airlines should study the cruise industry’s comeback – TNMT

  • Lennart
  • 18 April 2025
🚢 Cruise lines like Royal Caribbean and Carnival, after COVID-19's severe impact, reached pre-pandemic passenger volumes in 2022. They reported record financial quarters in 2023 and 2024 with high load factors and surging demand. The U.S. cruise market saw 16.9 million passengers in 2023, a 19% increase over 2019. Cruise vacations often started at $186 per passenger per day in 2023, at least 25-30% cheaper than land-based vacations. The demographic shifted with about 42% of cruise passengers under 40 in 2024. Customer satisfaction in the cruise sector exceeded pre-pandemic levels by summer 2021. Patent filings by cruise lines increased post-2020, with many focusing on enhancing the passenger experience. Wearables like Princess Cruises' OceanMedallion and Royal Caribbean's Tracelet became key for contact tracing and improving customer experience.
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  • 12 min

The other side of innovation: Travel’s startup graveyard

  • Lennart
  • 20 March 2025
This article was developed with significant research contributions by Nour-Elhoda Hassan, a Research and intelligence Intern at Lufthansa Innovation Hub. In the world of startups, we love a good success…
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  • 10 min

A framework to separate hype from real Innovation in aviation

  • Lennart
  • 6 March 2025
The world of Travel and Mobility Tech moves fast.  Every year, new trends make headlines, promising to redefine the industry—only for some to fade just as quickly as they emerged. …
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  • 6 min

A deep dive into the latest startup investments by airlines

  • Lennart
  • 19 February 2025
Airline innovation is a broad and complex field. From internal R&D and digital transformation initiatives to partnerships and corporate innovation labs (see our recent deep dive into airline innovation units),…
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  • 10 min

Unpacking Asia’s corporate investment trends in travel – TNMT

  • Lennart
  • 4 October 2024
```html ✈ ``` In June, the annual Travel and Mobility Sector Attractiveness Report was published, focusing on investment trends in aviation, ground transport, hospitality, and online travel. Despite global instability, corporate funding into Asia's Travel and Mobility Tech remained stable during the pandemic (2020-2023), with total venture funding in Asia dropping to $78.1 billion USD in 2023 from 2021's $187.4 billion USD. Ground Transport and Online Travel, especially OTAs like AirTrip, Yanolja, EaseMyTrip, and Trip.com, led corporate investments in Asia, deviating from global trends where Aviation dominated. Investments are geared towards enhancing the digital consumer experience, with booking innovations and fintech solutions being top priorities. Non-travel corporations, such as Douyin, are increasingly entering the travel sector, integrating travel services to offer seamless booking experiences within their platforms.
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  • 11 min

Blurred Travel: Redefining classic travel categories

  • Lennart
  • 23 August 2024
🌍 Key facts from the article include the prediction of business travel recovery between 2024 and 2030, with obstacles such as sustainability and economic concerns, and the emergence of "Blurred Travel" as a new travel category post-pandemic. Companies like American Express and Airbnb are adapting to this trend by focusing on internal travel and extended stays, respectively. Google searches for digital nomadism increased by 69% over two years, and Airbnb noted that long-term stays have nearly doubled to 25% of bookings. Employers are supporting remote work as a perk, with some even funding employee travel. Blurred Travel combines leisure with work, leading to new opportunities for travel providers.
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