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Posts by author

Lennart

21 posts

The potential of GenAI-powered chatbots for airlines

  • Lennart
  • 27 June 2024
Since the pandemic, the airline industry has seen a significant rise in customer dissatisfaction, reaching unprecedented levels around the world.  We clearly showcased this phenomenon in our air travel passenger…
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The metaverse in aviation: The “B2B2C Aviationverse” future

  • Lennart
  • 12 June 2024
In our ongoing exploration of the metaverse’s potential impact on the aviation industry, we embarked on an intriguing analysis, employing a “scenario-based approach” to envision the future integration of metaverse…
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Why the airline industry must prioritize customer satisfaction

  • Lennart
  • 30 May 2024
Today’s air travel landscape often tests travelers’ patience, particularly when they are faced with flight disruptions such as delays, cancellations, missed connections, and lost baggage.  Our previous analyses have repeatedly…
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Lessons from WeChat’s mini programs for Western airlines

  • Lennart
  • 16 May 2024
WeChat stands as one of the most remarkable mobile app success stories the world has ever witnessed. Owned by Chinese tech giant Tencent, the app has evolved from a simple…
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The metaverse in aviation: The “Golden Islands” scenario

  • Lennart
  • 2 May 2024
In our recent exploration of the metaverse’s potential impact on the aviation industry, we embarked on an unconventional analysis, employing a “scenario-based approach” to envision the future integration of metaverse…
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Aviation’s metaverse future in four scenarios

  • Lennart
  • 4 April 2024
The metaverse hype has experienced a rollercoaster of attention over the past five years. While the term “metaverse” might have seen a recent decline in popularity, the core technologies fueling…
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Navigating the 2024 Advanced Air Mobility (AAM) landscape

  • Lennart
  • 8 February 2024
Disclaimer: This article has been a living document since early February and was last updated on May 2, 2024, which means that previous versions of this article may differ from…
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2024: The changing travel startup landscape in Asia

  • Lennart
  • 25 January 2024
Asia has always been a fertile ground for innovation, particularly in Travel and Mobility Tech.  This trend was clearly reflected in VC funding trends in the past. You might remember…
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The travel industry is undergoing a fake review storm

  • Lennart
  • 10 January 2024
In 2023, generative AI dramatically reshaped our approach to both personal and professional tasks.  Its transformative power is undeniable, as evidenced by ChatGPT becoming the fastest consumer app ever to…
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A new deep dive into passenger frustration with airlines

  • Lennart
  • 14 December 2023
At the peak of the COVID-19 pandemic in the summer of 2020, we embarked on what would become one of our most comprehensive TNMT research projects to date. Our analysis…
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