Maciej Czajka

💻 Founded in 2016, HiJiffy aims to enhance hotelier-guest communication with AI. In the past eight years, HiJiffy’s Guest Communications Hub has evolved, incorporating key technologies like Chatbot NLP, Advanced AI, and Data Analysis. Features include message categorization, smart property identification, sentence summarization, support for 130+ languages, and proprietary NLP based on six years of hospitality data. Additional tools include a voice assistant, generative AI, AI text refinement, anti-hallucination mechanisms, AI knowledge scanner, data analytics, tone classification, insights feedback, and sentiment analysis. These innovations help deliver personalized guest experiences and informed hotel management decisions.

📝 FAQ Insights in the Console helps optimize guest communication by showing unanswered questions, negative scores, and topics for chatbot response improvement. Dashboard section provides quick general insights. The Reports section offers detailed data and performance metrics, with access to top 25 priorities for optimizing FAQ topics. Direct access for optimization is available through the platform and a question mark icon next to chatbot responses in conversations. Weekly email reports and Console notifications alert users to unanswered FAQs.