801 posts
Hero image showing the blue 'Guest Experience Benchmark' title with a Q2 2026 badge, a tablet displaying blue infographic panels on a field and sky background, a mint CTA 'Get the infographic now!', and Shiji ReviewPro logos bottom-left.
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  • 3 min

Shiji's Q2 2026 Report Shows Global Guest Review Index Increased to 87.3%, Asia Leads with 90.2%

📈 Shiji's Q2 2026 Guest Experience Benchmark shows an increase in global guest satisfaction, with the Global Guest Review Index (GRI) at 87.3%, up 0.4 points from Q2 2025. Management response rates reached 67.2%, and response times improved to 3.7 days. Asia leads with a GRI of 90.2%. Despite a 3.2% decline in review volume, satisfaction improved, with Booking.com and Google contributing over 62% of reviews. The report highlights the importance of multi-channel reputation management.
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Golden sunset over a modern city skyline with tall glass towers by a river; distant mountains and a pagoda on the right.
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  • 2 min

IHG to Debut Regent Brand in Chengdu with Newhope Real Estate, Opening in Q3 2029 with 180 Rooms

🏨 IHG Hotels & Resorts plans to introduce the Regent brand to Chengdu in partnership with Newhope Real Estate, with the hotel set to open in Q3 2029. Located in a 233-meter tower in Jinjiang District, Regent Chengdu will feature 180 rooms. Founded in 1970, Regent is part of IHG's luxury portfolio, acquired in 2018, with 11 hotels worldwide. The brand has six locations in Greater China and plans for 12 more, totaling 2,210 rooms.
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Sunlit hotel suite living area with a black sofa, wooden coffee table, beige curtains, and a balcony; doorway to a bedroom with a bed.
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  • 2 min

Majestic Hotel & Spa Barcelona Undergoes Major Renovation with Redesigned Spaces and New Management Leadership

🏨 Majestic Hotel & Spa Barcelona, open since 1918, is undergoing phased renovations of guestrooms, suites, and social spaces, designed by Lázaro Rosa-Violán. This coincides with Barcelona's designation as UNESCO–UIA World Capital of Architecture 2026 and Gaudí Year. Luis Cobo, formerly of Park Hyatt Dubai, is the new general manager. The hotel has a redesigned rooftop terrace, La Dolce Vitae, with culinary updates and new programs. Further renovations include new signature suites and dining concepts.
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Hotel room with a king bed, white linens, a patterned headboard, pendant lights, and a seating area visible through an open doorway.
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  • 2 min

Six Senses Opens Second Saudi Arabia Resort with 100 Suites and 25 Residences in AMAALA Wellness Destination

🏝️ Six Senses AMAALA opened in July 2026 in Saudi Arabia, marking its second property in the country after Six Senses Southern Dunes in 2023. Located within the 1,600 square-mile AMAALA wellness destination on the Red Sea coast, it features 100 suites and villas, plus 25 branded residences. This resort blends traditional Saudi coastal architecture with modern hospitality, offering guests a deeply immersive experience in a setting of beaches, lagoons, and desert cliffs.
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Person in a dark blazer uses a keycard to open a wooden hotel room door, with a suitcase by their side.
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  • 4 min

Smart Access Technology Revolutionizes Hospitality by Enhancing Guest Convenience and Streamlining Hotel Operations

🚪 Hotels are embracing smart access technology, moving beyond traditional key cards to enhance guest experiences. Guests can now use mobile keys, wearables, or secure keypads for room access, eliminating front desk lines. Integrating these systems with Property Management Systems allows for personalized amenities and efficient staff operations. Data generated helps optimize services by monitoring usage patterns. This tech investment boosts guest satisfaction and operational efficiency, transforming hotel stays into seamless, personalized experiences.
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Resort pool area at dusk with palm trees, white buildings, loungers, and closed umbrellas reflecting a pink-purple sunset.
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  • 2 min

Aspen Hospitality Launches Nell Hotels with $350 Million New York Debut and Aspen Renovation Plans

🏨 Aspen Hospitality will launch Nell Hotels, introducing The Nell New York in fall 2027 at Rockefeller Center, NYC, as its only Relais & Châteaux property. The Little Nell in Aspen closes April 2027 for renovation, reopening for the 2027-2028 ski season. Nell Hotels, comprising three properties, commits over $350 million for the 134-room hotel, promoting familiar guest experiences and exclusive stays.
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Hotel or resort with outdoor pool and illuminated lobby at dusk; blue sky above.
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  • 2 min

Starwood Hotels Appoints David Duran and Collin Ten Dam as General Managers for Austin and Manchester Properties

🏨 Starwood Hotels appoints David Duran as GM of 1 Hotel Austin, opening August 2026, and Collin Ten Dam as GM of Treehouse Hotel Manchester. Duran, formerly GM of Pendry San Diego, led a 317-key property with 500+ staff. Ten Dam, with 15+ years at Marriott, will oversee the debut of the 14th floor at Treehouse Manchester, featuring The Nest rooftop bar, Sister Moo restaurant, and nine premium suites.
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Courtyard of a historic hotel with a central portico and tall columns, rows of tables and chairs with closed umbrellas, beige building façades and a red-tiled roof.
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  • 2 min

Marriott to Build Autograph Collection Hotel in Buenos Aires with Pride Developer, Featuring 122 Suites by 2026

🏨 Marriott International and Pride Developer plan a new hotel in Buenos Aires, part of the Autograph Collection. Construction begins in late 2026, integrating a historic building with a modern structure. The property will offer 122 suites across 116,250 square feet, featuring a culinary space of over 10,764 square feet. Situated near key landmarks, the project, lasting 30 months, aims to attract business and cultural visitors. The venture enhances Marriott's presence in Argentina.
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Poolside lounge chairs with striped cushions facing a mountain range under a clear blue sky at sunset.
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  • 0 min

CEO Reflects on Balancing AI Advancements with Human Connection in Business Environment Over Two Decades

💡 More than 20 years ago, a CEO reflects on the significance of AI alongside human interaction in business. While specifics like deal valuations and presentations have faded, the impact of personal experiences and human connections endure. This highlights the importance of balancing advanced technology with the human touch in business environments. The narrative emphasizes that despite the transformative potential of AI, maintaining human elements remains crucial for long-term success.
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