Reasons to be Cheerful – 2025
🏨 As we look toward 2026, the hospitality industry reflects on meaningful service moments. A hotel staff member compassionately adjusted standard procedures for a grieving guest, showing empathy over automation. Another luxury resort staff discreetly acknowledged a guest's milestone birthday with a thoughtful gesture, respecting their request for no fuss. These actions highlight the essential human element in hospitality and challenge the balance between technology and genuine human connection. Season’s greetings from Mark Fancourt.
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