🍽 In 2026, the National Restaurant Association reports a 41% consumer approval for tech in hospitality, against two-thirds of operators. Despite tech adoption, 94% say no jobs were lost. Delivery is prevalent; 52% order despite financial strains, yet 56% prefer direct restaurant orders. 25% of restaurants use AI, but only 39% are comfortable with AI personas. Generational views on robot/drone delivery vary, with Gen Z more receptive than 20% of Boomers.

🍽 In 2024, a report by NRN highlighted that 62% of customers would lose loyalty to a brand without a personalized experience, necessitating restaurants to cater to individual preferences. This includes using technology like POS systems, self-serve kiosks, and AI to enhance service and maintain efficiency. These tools help manage customer interactions, provide strategic insights, and streamline operations, aiming to create personalized dining experiences and drive consumer loyalty.