Jon Taffer’s Playbook for Restaurant Turnarounds
Practical, Step by Step Tactics Managers Can Apply Tomorrow When Jon Taffer walks into a failing bar on Bar Rescue, he does not start with the food, the music, or…
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Martin Soler
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Booking.com’s “Connected Trip”: What Glenn Fogel’s Vision Means for Hotels
🛫 Booking Holdings CEO Glenn Fogel, since 2017, aims to develop a "connected trip" using AI and machine learning. By evolving from a 90% hotel booking model to an integrated travel platform including flights and fintech, the company seeks to optimize travel experiences. Currently, around 60% of customers come directly to Booking. Emphasizing real-time adjustments and personalization, Fogel aims to overcome industry complexity and AI challenges while enhancing customer service and value.
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