Search, CRM and beef
One man’s trash is another man’s treasure? While Airbnb just removed categories from its platform, Marriott is going the other way, adding them. Their new site, Marriott Bonvoy Outdoor, is…
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Posts by author
Mathias Coudert
9 posts
Who’s Worth Listening To?
Everybody has one. That one friend you go to for recommendations. The one who knows exactly where to eat, what to stream, or which pair of shoes are actually worth…
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At the end, loyalty always win
5 news that got me thinking this week, from Sweetgreen dismise to an invite only restaurant, a reminder that you should always bet on loyalty. Sweetgreen’s Sour Summer Sweetgreen is…
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The Venn Diagram of Super Travel App
The three entities that know you best in this world are: your bank, your iPhone, and your grocery store. If you were to extract data from all three, load them…
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Would you book it?
A room, without knowing where you’re going. I read over 100 articles per week so you don’t have too. Here are the 5 non hospitality news the industry should learn…
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Trains are so back!
and why airport sucks. Build Community Over Private Clubs! One of the most overused words in every hotel design pitch is community. Brands dream of venues open to the outside,…
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Dogs, Coffee & why Taco Bell rocks.
Is the third time really the charm? I gave up on The Bear Season 3 after two episodes because it was too boring, and I’m about to drop The White…
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Hotel > Airbnb > Hotel
The case for the return of gatekeeping After years of disruption by platforms like Airbnb, the hotel industry is making a strong comeback. Travelers are rediscovering the value of quality,…
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Anti-personalisation is the new personalisation!
And why you should build a moat instead of trying to please everybody. If you’ve been remotely online in 2024, you’ve probably read at least one article claiming that personalization…
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