Natalia Jaramillo

When the topic is luxury, everyone engages. When the topic is action, everyone disappears. We focus on what we want to hear not on what we should hear… We focus…

Luxury is not a vibe. It’s a discipline. We talk a lot about luxury experiences like they just happen. But do you know what they’re actually born out of? Repetition.…

Guest satisfaction in luxury hotels isn’t just about meeting expectations—it’s about consistently exceeding them and creating memorable experiences. Here’s a structured approach: ⸻ 🔑 Key Drivers of Guest Satisfaction in…