Getting stuck in the funnel web
💻 Expedia and Booking are leveraging AI to enhance services and personalization. Expedia's CEO, Ariane Gorin, mentioned that their sites are 30% faster than last year. Booking's CFO, Ewout Steenbergen, noted a 10% increase in bookings while customer service costs decreased. In 2025, Expedia spent $8.19 billion on selling and marketing, with total revenue of $14.73 billion. Marriott predicts 2026 gross fee revenues between $5.90 billion and $5.96 billion. The competition between hotels and OTAs continues to intensify.
Share
