Norbert Jacniak

🍴 A renowned fine-dining restaurant faced stagnation, with flat occupancy-linked covers, underperforming ancillary revenue, and declining repeat bookings. Despite strong guest satisfaction scores, the profitability issue stemmed from needing more relevance. A comprehensive study revealed competitors offered evolving experiences. The restaurant adopted menu diversification, chef-driven creations, and revamped its revenue model, resulting in increased guest engagement, customer loyalty, RevPAR, and ancillary revenue. Personalization and innovation proved vital for growth.