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oscarvillegasmirai

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  • 4 min

Mirai Enables Real-Time Hotel Loyalty Program Management via Extranet for Improved Customer Engagement

📖 Over the past year (as of September 2026), 79.2% of guests signed up for the Club during booking. The system introduces a real-time extranet feature for managing member tiers and details. Data shows loyalty members book twice as often and generate 2.8 times more revenue. 9.4% of Club bookings came from metasearch engines, mainly through Google Hotel Ads. The tier-based upselling conversion rate reached 3.1% among Club members, offering significant potential for revenue growth.
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  • 7 min

Mirai Launches Hotel Direct Channel Plugins on ChatGPT for Bookings at Hotel Emperador and Porcel Hoteles

💻 Hotel Emperador and Hotel Moderno in Madrid, and Porcel Hoteles in Granada are the first to use Mirai’s plugins on ChatGPT. This allows direct bookings via natural language without leaving the chat. The development aligns with OpenAI's Plugin Directory updates, offering features like booking modification and cancellations. Mirai's AI infrastructure, MCP, supports this innovation, aiming to revolutionize direct hotel channel operations with AI agents, enhancing user interaction through natural language.
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