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Sara Moncada

5 posts

Find Out How to Earn & Build Guest Loyalty at Your Hotel

📚 Daniel E. Craig, founder of ReKnown, Teresa Comparato, Senior Director at Radisson Hotel Group, and Neil James, VP at ReviewPro, will share insights in a free webinar on building guest loyalty. Topics include brand loyalty benefits, pros and cons of loyalty programs, lessons from other brands, 12 ways to foster guest loyalty, feedback analysis, and a Radisson Rewards™ case study. Suitable for hoteliers, this event focuses on sustaining loyalty beyond just price and perks.
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Learn the Best Ways to Respond to Guest Reviews & Surveys

📈 ReviewPro's latest webinar covers effective management response strategies for guest surveys and online reviews. It explores using ReviewPro tools for strategy management and performance benchmarking. Topics include setting policies on responsibilities, timing, and frequency, balancing response quantity and quality, and differing approaches to reviews versus surveys. The webinar also features response strategies from top hotel groups, offering insights into measuring success.
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