Signs of Guest Intelligence

🏨 Phunware reports that 50%–60% of app usage on its platform happens before guests arrive. Hotels can encourage adoption through booking-focused emails, a reminder 48 hours before arrival, and a clear pitch during check-in’s first 30 seconds. QR codes on key card sleeves, in elevators and in rooms connect guests to useful answers. AI concierge services, itinerary planning and maps encourage repeat use, while guest searches reveal demand and help staff respond during stays.