Tommy Pacanins

2 min

#luxury #hospitality #leadership #brandexperience #customerexperience #innovation #designthinking #travel #hotels #experiencedesign | Tommy Pacanins | 14 comments

Tommy Pacanins
12 November 2025

Where’s our Narrative Director when we actually need one? I’ll say it loud and with my own personal intentions, Luxury is losing its plot. And no amount of HR training…

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1 min

#luxuryhospitality #guestexperience #ultraluxury #brandstrategy #hospitalitywithsoul #serviceintelligence | Tommy Pacanins | 10 comments

Tommy Pacanins
16 October 2025

High profiles don’t reserve Great Hotels. Their Assistant do. They don’t compare rates. They don’t check confirmation emails. They rarely even see the bill. But what they do see and…

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