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Tommy Pacanins

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  • 2 min

#luxury #hospitality #leadership #brandexperience #customerexperience #innovation #designthinking #travel #hotels #experiencedesign | Tommy Pacanins | 14 comments

📰 Luxury is losing its essence. Creative Direction needs top priority in hospitality and luxury brands to preserve their soul. Real luxury thrives on disciplined, narrative-driven execution—quieter, sharper, for fewer people. It's not about price tags but precision and memorable storytelling. Empower those who can shape the future of luxury to avoid dilution.
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  • 1 min

#luxuryhospitality #guestexperience #ultraluxury #brandstrategy #hospitalitywithsoul #serviceintelligence | Tommy Pacanins | 10 comments

🏨 High-profile guests often rely on assistants to book luxury hotels, bypassing rate comparisons and confirmations. They cherish the memorable experiences provided, underscoring the importance of pre-arrival personalization. The focus is on knowing the assistant's preferences, ensuring a seamless luxury experience before the guest arrives. This approach aligns perfectly with the Four Seasons' mantra, highlighting the critical role of information in crafting a brand's narrative in the luxury hospitality industry. #LuxuryHospitality #GuestExperience #UltraLuxury
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