Automatic - 10 Minutes News for Hoteliers - Page 104

2 min

Inside Jollibee, City Barbecue, and Blaze Pizza’s Personalization Strategies

😋 At MURTEC 2025, leaders from Jollibee Foods Corp., City Barbecue, and Blaze Pizza discussed enhancing guest experience through personalization. Jollibee focuses on individual guest engagement, while City Barbecue, with 80% loyalty transactions online but only 4% in drive-thrus, partnered with Flybuy Networks for Bluetooth check-ins. Blaze Pizza introduced kiosks and QR codes for in-store order flexibility. City Barbecue leverages a Customer Data Platform for targeted marketing based on first-time guest preferences, realizing a 60% retention rate when new guests join loyalty programs, compared to 20% without membership. Jollibee uses data tokenization for comprehensive customer profiles.

1 min

Case Study: Transforming Connectivity and Customer Engagement at Church’s Texas Chicken

📡 Church’s Texas Chicken encountered frequent connectivity downtimes, affecting customer service and daily operations. SVP & CIO Ahnaf Ali highlighted the absence of backup systems and the need for digital platform integration, including POS, mobile app, and digital signage. The brand aimed to improve customer engagement with dynamic digital signage, in-store Wi-Fi, and AI-driven enhancements, necessitating a scalable technology solution.

3 min

Unlocking Employee Performance With Training Tech

💾 During a 2025 MURTEC University session, Felicia White and Jason Lechner discussed how 83% of organizations use Learning Management Systems (LMS), with mobile learning boosting productivity by 80%. Pizza Ranch, with 220 locations, uses LMS for consistent training and saw a 5.9-month increase in employee retention for top users. Gamified learning increases retention rates 10-fold, leading to a 41% decrease in turnover at Pizza Ranch, surpassing industry benchmarks by 51%. VR training can improve retention by 75%, while a 3% drop in turnover correlates with a 3% decrease in labor costs, and top-performing locations see a 10% higher operating income.

9 min

The state of AI: How organizations are rewiring to capture value

📊 Large companies ($500M+ annual revenue) are advancing quickly in gen AI use, outpacing smaller organizations in adopting and scaling gen AI. More than 75% of respondents report AI use in at least one business function. CEO oversight of AI governance correlates with higher bottom-line impact, especially in larger companies where 28% of respondents note CEOs manage AI governance. Workflow redesign and centralized AI deployment are key strategies, with 21% having fundamentally redesigned workflows. Risk mitigation efforts have increased, focusing on inaccuracy, cybersecurity, and IP infringement. Hiring for AI-related roles remains high; 13% have hired AI compliance specialists, and 6% AI ethics specialists. Organizations are reskilling employees to adapt to AI, with a notable emphasis on new activities. AI use climbed to 78% in 2024 across businesses, with gen AI use also rising sharply to 71%. However, significant enterprise-wide EBIT impact from gen AI has yet to materialize for over 80% of organizations. The survey, conducted from July 16-31, 2024, included 1,491 participants from 101 nations.

National Restaurant Association Show Announces 24 Kitchen Innovations Award Recipients for 2025

🍴 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, showcasing groundbreaking foodservice equipment and technology. The Show is scheduled for May 17–20, offering an exploration of new trends and products, with KI Award winners featured in the Kitchen Innovations Showroom. Innovations include Alto-Shaam's Origin™ convection ovens with Structured Air Technology™, American Metalcraft's BuffetBoost™ Warming Block heating to 190°F in 7 minutes, and Appliance Innovation's SimpliciTea 1500 for fresh brewed tea. Other highlights are Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser, Bridge Appliances' OMM Automated Egg Cooker producing perfect eggs in about 3 minutes, Carter-Hoffmann CHrisper Station for twice the standard holding time, and Charter House Innovations' RoboFry X4, a compact fry automation solution. Technologies like Metafoodx's AI food scanner, Middleby Marshall's LongWave IR Oven with a 33% higher temperature limit, and Newton CFV's Gravity Beverage Fountain System using IoT for optimal operations were also recognized. The Show brings together industry professionals, including equipment dealers, operators, and restaurant owners to discover solutions to enhance operations and growth.

3 min

SIHOT Delivers Hotel Reservations to Apple and Google Wallets

🔥 Deliverect launched Pulse Sentinel, a feature aimed at reducing unnoticed downtime in delivery apps, potentially saving £50,000 in weekly revenue for a brand with 100 locations. Burger King UK, with 321 locations, uses Pulse Sentinel, which has improved uptime to over 99% in six months and automatically restored connectivity 4,000 times per month. Pulse Sentinel was triggered 892 times in one week alone, evidencing its proactive role in maintaining Burger King UK's online presence and driving sales growth.

5 min

Cleaning Up Your Tech Stack: How All-In-One PMS Technology and Integrations are Improving Housekeeping

🚿 Independent hotel operators are adopting technology, such as an all-in-one property-management system (PMS), to assist housekeeping teams amid rising guest expectations and efficiency demands. The Hotel Association of Canada cites labor shortages as a key challenge for 2025, with 64% of hotels reporting staffing issues, according to an American Hotel & Lodging Association survey. Four ways PMS improves housekeeping include: enhancing communications, granting control over guest experience, providing tools for growth, and rewarding workers. A 2024 study found that digital tipping through PMS can result in an additional $375 in weekly earnings for associates. Companies increased training budgets by 14% in 2023 to support staff development. Flexible work schedules are a top priority for 77% of workers, according to the "Flex Work Nation" report.

3 min

DIRECTV for BUSINESS Adds Tubi to the Advanced Entertainment Platform

🍕 Deliverect, a food tech SaaS company, launched the Pulse Sentinel feature to mitigate unnoticed downtime on delivery platforms. This tool aims to improve uptime, boost restaurant performance, and protect guest loyalty. Data from Deliverect indicates that a restaurant brand with 100 locations averages 322 hours of downtime per week, leading to an estimated £50,000 in lost revenue. Burger King UK, with 321 locations, utilises Pulse Sentinel and has witnessed a significant sales increase, achieving over 99% uptime within six months, and restoring connectivity an average of 4,000 times per month. Pulse Sentinel was activated 892 times in one week alone, highlighting its efficacy in maintaining seamless restaurant operations and enhancing customer experiences.

3 min

Cloudbeds Report Finds Independent Hoteliers are Looking to Optimize Performance in 2025

📦 Deliverect, a global food tech SaaS company, unveiled Pulse Sentinel to eliminate unnoticed downtime on delivery platforms, augmenting restaurant performance. A restaurant brand with 100 locations suffers an average of 5% downtime, equating to 322 hours weekly, causing an estimated £50,000 in revenue loss. Burger King UK, with 321 locations, leverages Pulse Sentinel for near-perfect uptime, proactive issue resolution, and an average of 4,000 automatic online restorations per month, resulting in significant sales uplift and recovered sales. Pulse Sentinel offers real-time solutions, automated re-open flows, and data-driven performance optimization, addressing undesired downtime caused by technical glitches and other issues.

3 min

HungerRush Enhances Delivery Services with Uber Direct Integration

🍕 Deliverect, a global food tech SaaS company, launched Pulse Sentinel to eliminate unnoticed delivery platform downtime, safeguarding revenue and operations. Research indicates a restaurant brand with 100 locations suffers an average 5% downtime weekly, amounting to 322 hours offline and an estimated £50,000 lost weekly revenue. Burger King UK, with 321 locations, relies on Pulse Sentinel, which has improved uptime to over 99% within six months and restored connectivity an average of 4,000 times per month. Pulse Sentinel acted 892 times in one week alone to prevent outages, driving revenue and customer retention for Burger King UK.

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