Digital Tipping Boosts Team Performance and Guest Experience
💸 Digital tipping in hotels, encouraged via QR codes, aligns with guests' preferences for digital payments, which account for one-third of on-premises transactions according to McKinsey data. Hotel managers report that digital tipping boosts employee morale, sparks competition, improves service quality, and may increase cash tips. It also aids in reducing turnover costs by fostering employee engagement with the hotel's mission. Russ Lemmer, founder of Grazzy in 2021, aims to enhance service workers' earnings in various industries, including hotels, by promoting digital tipping, which can add several dollars per hour to employees' wages. Lemmer's background includes co-founding Silvercar, Inc., acquired by Audi in 2017, and creating Dealerware, a fleet management platform.
Share
