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Automatic

2359 posts

Shake Shack Promotes Steph So to Chief Growth Officer

🏆 iSeatz released its annual U.S. travel loyalty report, drawing insights from surveys of 256 loyalty program decision-makers and 4,341 U.S. consumers, addressing changes in consumer behavior, program design, and technology. Key points include the increasing role of AI and personalization, with 47% of consumers having used AI in travel planning. 55% of Americans are part of travel reward programs, a rise from 2023, and 22% have 3-5 loyalty programs with travel booking capabilities. Brands are focusing on customer lifetime value (47%) and net promoter score (43%) for success metrics. Consumers prioritize savings (44%), yet 62% find booking travel frustrating due to UX issues. High-value groups prefer personalized offers, with 84% of luxury members and 76% of households with children valuing tailored options. The report emphasizes the need for brands to resolve UX issues and adopt advanced travel technology.
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  • 3 min

iSeatz Report: 62% of Consumers Say Travel Loyalty Programs’ User Experience Makes Booking Travel ‘Unnecessarily Difficult’

🏆 iSeatz released its annual U.S. travel loyalty report analyzing behavior, program design, and tech adoption data from 256 decision-makers and 4,341 consumers. Findings show 55% of U.S. consumers are in travel rewards programs, a majority for the first time. Brands now use customer lifetime value (47%) and net promoter score (43%) to measure success. Savings remain the top priority for 44% of consumers, yet 62% find booking experiences frustrating. Only 29% of brands are enhancing user experience, revealing a disconnect. AI use is reported by 47% of consumers, with 45% of brands seeing AI integration as a challenge. Personalization is key, with high demand among luxury members (84%) and households with children (76%). 📥 Download the full 2025 report for more insights.
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  • 2 min

ReInvestWealth Partners with Hostaway to Bring AI-Powered Bookkeeping Automation to Property Managers

🏕 HotelREZ, a hotel representation company, partnered with Greengage to offer ECOsmart certification to its properties, showcasing their commitment to sustainability. The certification, available since 2020, assists properties in demonstrating their environmental efforts with four levels: Bronze, Silver, Gold, or Platinum. It provides transparent criteria, such as carbon footprint per stay. The partnership aims to make sustainable hospitality more accessible across the UK and Europe, with the certification process streamlined through HotelREZ's platforms. ECOsmart will also feature on platforms like GDS and REZMedia, enhancing visibility for environmentally conscious travelers. HotelREZ itself is undergoing an ECOsmart audit, emphasizing its dedication to sustainability.
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Dominique Crenn to be inducted into the MenuMasters Hall of Fame

🍴 Dominique Crenn to be inducted into MenuMasters Hall of Fame in May 2025, alongside past inductees like Thomas Keller and Wolfgang Puck. The ceremony, sponsored by Ventura Foods and presented by Nation's Restaurant News, will take place at Morgan MFG, Chicago, on May 17, 2025. Crenn, the first female chef in the U.S. to earn three Michelin stars (2018), owns Atelier Crenn, opened in San Francisco in 2011, and the Michelin-starred Bar Crenn. In 2024, she was listed in Time's "100 Most Influential People in the World." Atelier Crenn became the first U.S. restaurant to serve cultivated chicken in 2023.
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New AI Use Cases for Restaurants

💻 Paul Schwantes from The Howard Company, with 75 years in business, discusses AI integration in restaurant operations, leveraging technologies like computer vision and conversational AI. The company, known for branding signage and drive-thru solutions, also offers software connecting different systems and assists in human-AI interaction for seamless data flows and order confirmation. The Howard Company employs AI for A/B testing and personalizing upsell strategies according to regional trends. Oliver Ostertag of PAR Technology emphasizes AI's role in creating engaging customer experiences and improving efficiency. AI advancements include voice AI with empathetic, human-like interactions and kiosk personalization. PAR, post-acquisition of Delaget, aims to transform from 'software as a service' to 'agent as a service,' focusing on enhancing human roles rather than replacing them.
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TV Management Platforms are Redefining Hospitality and Enhancing Profitability for Short-term Rental Owners

🏠 U.S. short-term rental market valued at over $29 billion in 2023, expected to reach over $81 billion by 2033, with a compound annual growth rate of 11% starting from 2024. Hospitality TV management platforms are now crucial, transforming TVs into tech hubs that enhance guest experience, provide stay-related information, and offer additional ROI through promotions and branded welcome messages. North America holds the largest market share at 37% in 2023. LG's "Pro:Centric Stay" is highlighted as a key player in the market.
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Seamlessly Sweet: Viceroy Sugar Beach Elevates the Guest Experience

🏩 Viceroy Sugar Beach, managed by Highgate, earned an Honorable Mention in the Guest Experience category at the 2024 Hotel Visionary Awards for its digital transformation. Highgate partnered with InnSpire to integrate AI-driven platforms like InnSpire ONE, streamlining hotel operations and enhancing guest personalization. The new system boasts a 90% seamless handling of guest inquiries through AI, improved F&B revenue via geo-targeted upselling, and positive guest feedback on mobile check-ins and app-based services. Currently, three Viceroy properties have adopted the new tech, indicating a trend towards integrated digital guest journeys in luxury hospitality.
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