Posts by author

Automatic

2376 posts
View Post
  • 4 min

Visito Unveils AI Phone Call Agent for Hotels

🚧 Bob W and environmental consultancy Furthr developed 'LEGIT', which shows hotel emissions are five times higher than previously thought. Bob W now includes per-night emission data for each room-type on their booking site and app. Using LEGIT, Bob W's emissions were 419% higher than the HCMI estimate. For example, Koti Katajanokka in Finland showed emissions of 1.48 kgCO₂e/night with HCMI, but 19.7 kgCO₂e/night with LEGIT. Bob W's 2023 Sustainability Report shows a total footprint of 4,489 tCO₂e, a 90% increase from 2022.
View Post
Share
View Post
  • 3 min

Orascom’s VIP Touch: An Award-Winning Approach to Guest Experience

🏨 Orascom Hotels Management, leveraging Oracle Hospitality's cloud-based system, has streamlined the guest experience, eliminating 30 redundant workflows and introducing "Experience Ambassadors" for improved check-ins and personal service. This transformation has led to 90% faster processes, 60% reduced call times, 99% quicker rooming list imports, 90% lower external vendor fees, and a 35% increase in Experience Ambassador tips. Positive online reviews have surged, demonstrating a successful balance between guest satisfaction and profitability.
View Post
Share
View Post
  • 2 min

Shiji promotes Nikkie Singh to Executive Vice President, Global Operations

📈 Shiji announced the promotion of Nikkie Singh to Executive Vice President, Global Operations on February 3, 2025, in Singapore. Singh has over 20 years of experience and has significantly contributed to Shiji's success in APAC and the Middle East. Her role includes overseeing global service delivery, major accounts, and developing a global support organization. Shiji is preparing to name a new Senior Vice President for APAC and the Middle East. For more details, visit www.shijigroup.com.
View Post
Share

Smoothie King

🥕 Just Salad promotes Jennifer Lally to CMO and hires Mark Berinato as CXO and Stephen Blum as CDO. Lally previously VP of Marketing, led campaigns boosting brand awareness and sales, and comes with 15+ years of experience including as Marketing Director at Nespresso USA. Berinato brings 20+ years of experience from Panera Bread and CAVA, focusing on customer experience and digital transformation. Blum, with 20+ years in real estate and development, to drive Just Salad's growth, aiming for 100 store locations this year.
View Post
Share

Just Salad Reveals New C-SuiteE Executives

🥕 Just Salad has promoted Jennifer Lally to Chief Marketing Officer and appointed Mark Berinato as Chief Experience Officer and Stephen Blum as Chief Development Officer. Lally led brand strategy and local marketing for over 40 new store openings, boosting brand awareness and same-store sales. Berinato, with over 20 years of customer experience expertise, will oversee the in-store and digital guest experience. Blum is tasked with the brand's growth strategy, aiming to reach nearly 100 store locations in the year.
View Post
Share
View Post
  • 3 min

FETCH Becomes Preferred Global Supplier for Pay and Order Solutions with Accor

💸 iSeatz's annual report on U.S. travel loyalty, with input from 256 loyalty program decision-makers and 4,341 consumers, reveals 55% of American consumers belong to a travel rewards program, up 8% from 2023. Notably, 47% of brands use customer lifetime value and 43% rely on net promoter score to measure success. However, 62% of consumers experience UX issues with booking, yet only 29% of brands are addressing this. AI usage for travel planning stands at 47% among consumers, with 84% of luxury program members valuing personalization.
View Post
Share

Shake Shack Promotes Steph So to Chief Growth Officer

🏆 iSeatz released its annual U.S. travel loyalty report, drawing insights from surveys of 256 loyalty program decision-makers and 4,341 U.S. consumers, addressing changes in consumer behavior, program design, and technology. Key points include the increasing role of AI and personalization, with 47% of consumers having used AI in travel planning. 55% of Americans are part of travel reward programs, a rise from 2023, and 22% have 3-5 loyalty programs with travel booking capabilities. Brands are focusing on customer lifetime value (47%) and net promoter score (43%) for success metrics. Consumers prioritize savings (44%), yet 62% find booking travel frustrating due to UX issues. High-value groups prefer personalized offers, with 84% of luxury members and 76% of households with children valuing tailored options. The report emphasizes the need for brands to resolve UX issues and adopt advanced travel technology.
View Post
Share
View Post
  • 3 min

iSeatz Report: 62% of Consumers Say Travel Loyalty Programs’ User Experience Makes Booking Travel ‘Unnecessarily Difficult’

🏆 iSeatz released its annual U.S. travel loyalty report analyzing behavior, program design, and tech adoption data from 256 decision-makers and 4,341 consumers. Findings show 55% of U.S. consumers are in travel rewards programs, a majority for the first time. Brands now use customer lifetime value (47%) and net promoter score (43%) to measure success. Savings remain the top priority for 44% of consumers, yet 62% find booking experiences frustrating. Only 29% of brands are enhancing user experience, revealing a disconnect. AI use is reported by 47% of consumers, with 45% of brands seeing AI integration as a challenge. Personalization is key, with high demand among luxury members (84%) and households with children (76%). 📥 Download the full 2025 report for more insights.
View Post
Share