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Automatic

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  • 3 min

Reach, Convert, Impress: Three Steps to Capture Bookings Amid Changing Traveler Preferences

🏨 In 2024, Macau, China, ranked sixth in the top ten holiday destinations, while Lihue, Hawaii, took the top spot. Poplar Buff, Missouri, saw hotel rates increase by 321% during a solar eclipse week compared to the previous year. Hotel occupancy in Lihue increased by 20% from 2023 to 2024, rising from 77% to 93%. These travel trends show the importance of utilizing market insights, digital media campaigns, and personalized services to boost hotel business and guest satisfaction.
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  • 4 min

The Future of Personalized Hospitality Experiences in 2025

📈 By 2025, the hospitality industry aims to offer highly personalized, real-time experiences by leveraging first-party data and machine learning (ML). The decline of third-party cookies is shifting focus to privacy-compliant, first-party data for robust guest profiles. ML enables predictive models for customized services, but its success relies on the quality of data. Hospitality brands face challenges with fragmented data and maintaining a persistent digital identity across sessions. The effectiveness of data utilization in marketing campaigns and the guest experience is paramount. Bill Bruno, CEO of Celebrus, emphasizes the importance of data integrity and advanced technologies for the hospitality industry's evolution.
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  • 2 min

Starbucks Plans Layoffs, Restructuring

☕ Starbucks is undergoing a corporate restructuring that will result in job cuts within support teams, announced March 2023 by CEO Brian Niccol. Store-level teams and hours are unaffected. Since Niccol's leadership from September, Starbucks has enhanced the in-store experience and removed non-dairy milk charges. It also doubled U.S. retail team parental leave and plans for 90% internal promotions for retail leadership within three years. The restructuring will increase ownership, prioritize the "Back to Starbucks" plan, and integrate operations to reduce complexity and silos.
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  • 4 min

Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

💰 The U.S. gift card market is expected to generate $324.5 billion in 2024 and grow at an annual rate of 17.7%. Emphasizing convenience in gift card operations is crucial for hoteliers, especially with the rise of alternative payment popularity among consumers. Hotels need technology that supports flexible payment processing to avoid operational silos that can lead to inefficiencies and security issues. Gift cards can enhance guest experiences and employee tip distribution, with tech support being essential for handling cards effectively. Three-quarters of Gen Z and Millennials prefer receiving experiences over traditional gifts.
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  • 2 min

McDonald’s to Transform Global Enterprise Systems, Focus on AI, Cloud Solutions

🍴 McDonald's Corp. has renewed its strategic partnership with Cognizant, aiming to boost staff enablement, customer experience, and operational efficiency through advanced technology. Cognizant will support McDonald's in Global Finance Systems, Human Capital Management, payroll, franchisee management, and legal applications. Anup Prasad of Cognizant highlighted the shift to a modern cloud-based business, while JT Scott of McDonald's noted the value of Cognizant's expertise in global finance and people systems. The collaboration will focus on Cloud, Enterprise AI, and Generative AI advancements.
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  • 3 min

How Small Cell Networks Could Improve Hotel Connectivity

📱 Hotels face a critical challenge in providing strong cellular coverage due to guest expectations and technological advancements. Guests demand seamless connectivity and are holding hotels accountable for poor service. Cybersecurity concerns have led to a preference for cellular networks over unsecured hotel Wi-Fi. Sustainable building materials, like Low-E glass and dense concrete, block cellular signals, complicating this issue. Small cell networks are recommended as a cost-effective, flexible solution to enhance indoor coverage, being more adaptable than traditional Distributed Antenna Systems (DAS).
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  • 3 min

Samsung’s 2025 Hotel TV Lineup Brings Award-Winning The Frame and Google Cast to Hospitality, Redefining Luxury and Innovation

📈 Duetto's 2025 hospitality trends report indicates major challenges for hoteliers: increased costs, AI, personalization, evolving revenue metrics, and data. Investment in revenue technology remains strong, with 54.5% planning to purchase a revenue management system (RMS) and 61.1% set to increase technology budgets. AI's impact on revenue management is growing, but hoteliers hesitate to trust it fully without human input. KPIs are shifting towards TRevPOR and GOP for clearer profitability views. Data integration is key for actionable insights, affecting pricing and revenue strategies.
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Invig Consulting to Bring PizzaForno’s 24/7 Automatic Pizza Vending Machines to West Coast Convenience Stores

🍕 Duetto, a leading revenue management software provider for hospitality, released a 2025 trends report, indicating challenges like increased costs and the need for AI and personalization. A global survey showed 54.5% plan to buy a revenue management system, and 61.1% will boost tech budgets. AI's role in revenue management is underscored, especially in predictive forecasting and dynamic pricing. Personalization is pivotal for guest experiences, with digital journeys and tailored pricing being key. New revenue metrics like TRevPOR and GOP are gaining traction over RevPAR. Data integration is crucial for actionable insights. Perspectives are from Hotel Tech Report, Sandos Hotels & Resorts, CP Hospitality, Noble House Hotels & Resorts, Sandman Hotel Group, and Grand Metropolitan Hotels.
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  • 3 min

PAR Technology Launches New Gift Card Solution

📱 Duetto's 2025 hospitality trends report identifies key challenges: increased costs, AI integration, personalization, evolving revenue metrics, and data utilization. 54.5% of hoteliers plan to purchase RMS, with 61.1% increasing tech budgets. AI's role in revenue management is emphasized, yet hoteliers are hesitant to trust AI without human oversight. Personalization is seen as crucial for guest satisfaction. Metrics like TRevPOR and GOP are gaining traction over RevPAR for profitability insights. Data is pivotal in strategizing, urging deeper integration into decision-making processes. Insights are drawn from global industry experts, with a focus on hotels, casinos, and event businesses.
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