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  • 3 min

HTeaO Partners with Detroit Labs, Paytronix, and Growth Factor to Unveil a World-Class Tech Suite, Elevating the Guest Experience

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  • 14 January 2025
🍺 HTeaO, an iced tea franchise, partnered with Detroit Labs, Paytronix, and Growth Factor to launch a new technology suite, including a mobile app with DoorDash delivery, Apple Pay, and customizable orders. The Paytronix-powered loyalty program offers 2 Points per dollar, with rewards ranging from 50% off a tea to a free gallon or coffee for 50-100 Points. The redesigned website features store locators and enhanced e-commerce. To promote the launch, HTeaO is giving a free Huge Tea to new app loyalty members.
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NRF 2025 NEWS: WorkJam Adds AI Chatbot and Livestream Video to Empower Frontline Workforce

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  • 14 January 2025
🍷 HTeaO, an iced tea franchise, has launched a new technology suite with Detroit Labs, Paytronix, and Growth Factor. The suite includes a custom mobile app, loyalty program, and redesigned website. The app offers pick-up, curbside service, and DoorDash delivery, plus Apple Pay. The Paytronix-powered loyalty program gives 2 Points per dollar, with 50 Points for 50% off tea, 75 for a free cup or mini gallon, and 100 for a gallon or coffee. A free Huge Tea is offered for app downloads and loyalty sign-ups.
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  • 4 min

Maximizing Value: Hotels’ Shift to Non-Room Profitability in 2025

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  • 13 January 2025
📱 By 2025, hotels will focus on diversification for guest loyalty and revenue, expanding beyond guestroom offerings. Mobile ordering will extend to venues like coffee shops and lobbies, catering to digital workers and younger guests. Authentic and flexible F&B options will be key, responding to 76% of hotels experiencing staffing shortages, as per AHLA. Engaging local communities, personalizing guest menus, and using technology for out-of-room revenue will be crucial. Operators will need dynamic content to meet evolving guest expectations and maximize property profitability.
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  • 4 min

The AI Maturity Crisis in Hospitality: Your Guests Deserve More than Basic Bots

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  • 13 January 2025
🛒 A recent study indicates that 60% of AI deployments in the hospitality industry's contact centers are considered "low maturity," focusing on automation and cost reduction rather than enhancing customer experience. This trend affects guest satisfaction, as evidenced by 42% of contact centers struggling with high agent turnover, 39% facing employee burnout, 31% dealing with fragmented tools and data, and 20% experiencing long customer wait times. Mature AI deployments see 68% increases in upsell and cross-sell rates, 66% reduction in customer acquisition costs, and 64% improvement in revenue per interaction. High-maturity AI is crucial for personalized service and efficient operations.
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  • 23 min

From Pool Attendant to Achieving Forbes 5-Star Recognition – Sean Murphy, The Bower

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  • 13 January 2025
```html 🗣 ``` Sean, at 17, worked at Jamba Juice and set his sights on the Ritz-Carlton, inspired by his father's tenure since 1984. A week after turning 18, he was hired as a pool or beach attendant, quickly advancing through nine roles over eight years. Passionate about the Ritz-Carlton's culture and trust, Sean found growth through respect and guest focus. He was approached by a hotel owner in Mexico, leading to a career pivot. As Director of Operations in Mexico, Sean was tasked with achieving a Forbes five-star rating, which he accomplished by fostering a strong team culture and focusing on Average Daily Rate (ADR) to fund guest experiences. Under his leadership, EBITDA increased by 6% between 2021 and 2022. After three years, Sean sought balance between personal life and career, returning to the U.S. as Director of Rooms at a new Auberge in Santa Barbara, refining foundational skills.
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  • 2 min

The Android Advantage: A Game-Changer for Restaurant Tech

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  • 10 January 2025
💰 Android POS systems provide cost-effective solutions for restaurants with lower hardware costs, maintenance, and licensing fees. The open-source framework and competitive market reduce expenses, aiding businesses dealing with inflation and labor shortages. They are user-friendly, reducing training time in high staff turnover scenarios and allowing easy customization for diverse operational needs. Android POS systems also ensure flexible integration with other technologies, like inventory management and CRM, supporting a unified tech ecosystem for real-time insights into restaurant operations.
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Shake Shack’s New Chief Information and Technology Officer

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  • 10 January 2025
📱 WorkJam introduced a new Shift Bidding feature, catering to unionized workplaces and complex scheduling environments. CEO Steve Kramer emphasized the benefits for businesses and employees—aligning with union rules and preferences for work hours. Shift Bidding automates scheduling, supports compliance with contract enforcement, and enhances employee satisfaction. Avis Budget Group has seen positive outcomes, with 92% employee adoption of WorkJam. The feature integrates with WMS platforms like UKG Pro, Blue Yonder, and ADP, and is beneficial for industries such as grocery, retail, logistics, and services.
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AHLA Announces 2025 HTNG Global Technology 100 leaders

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  • 9 January 2025
🚨 WorkJam introduces a new Shift Bidding feature, enhancing scheduling in unionized workplaces by aligning shifts with union rules and employee preferences. Steve Kramer, CEO, emphasizes the balance of control and compliance, benefiting both employees and businesses. Avis Budget Group's adoption leads to 92% active employee use, reduced turnover, and streamlined operations. Shift Bidding integrates with WMS platforms such as UKG Pro, Blue Yonder, and ADP, ensuring fair and efficient scheduling. The grocery, retail, logistics, and service industries, in particular, are positioned to benefit from improved scheduling compliance and employee engagement.
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WorkJam Launches Shift Bidding to Simplify Scheduling and Ensure Compliance in Complex Frontline Work Environments

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  • 9 January 2025
📈 WorkJam introduced Shift Bidding, enhancing scheduling in unionized workplaces. CEO Steve Kramer highlighted the feature's ability to align schedules with union rules and employee preferences. Avis Budget Group is effectively using Shift Bidding with over 92% of their employees on WorkJam. The solution integrates with WMS platforms like UKG Pro, Blue Yonder, and ADP, and includes a Seniority Engine for fairness. The feature aims to reduce turnover, increase productivity and sales, and improve employee satisfaction.
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  • 2 min

Fires devastate the Los Angeles restaurant community

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  • 9 January 2025
This article was written by Restaurant Hospitality. Click here to read the original article Wildfires raging in the Palisades and Eaton areas of Los Angeles since Tuesday morning have already…
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