Automatic - 10 Minutes News for Hoteliers - Page 137

Epson Partners with Kitchen Armor to Further Enhance its TrueOrder Kitchen Display Solution

📱 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed for membership organizations and loyalty programs. This service, already live, automates booking confirmations using a system that mimics human voice and integrates with CMS via API for real-time updates. It can handle increased booking volumes, navigate through phone systems for hotel reservation confirmations, and log details like a reconfirmation at 9:03 AM on December 12, 2024, for a stay on January 2, 2025. The tool optimizes resources and improves operational efficiency and guest experience. Mike Putman, CEO & Founder of CTS, highlighted the tool's ability to enhance booking accuracy and set a new efficiency standard in the travel industry.

NRF News: Epson Introduces New Thermal Receipt Printer

📡 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed to automate the hotel booking reconfirmation process. This technology, which uses a human-like AI voice, interfaces with hotels to verify reservations, automatically logging details via API into a CMS. It can make up to three calls to confirm bookings and optimizes call timing for higher success rates. This newly released service aims to increase operational efficiency, reduce errors, and improve the guest experience for its users in the travel industry. Mike Putman, CEO & Founder, emphasizes that it addresses booking pain points and sets new industry standards for efficiency and scalability.

6 min

Hotel Tech Trends to Watch Out for in 2025

🏨 In 2025, AI is predicted to revolutionize hospitality by automating tasks like reservations and staffing, enhancing personalized service without replacing human interaction. Technologies such as AR/VR, digital keys in wallets, and contactless services will increasingly shape guest experiences. Hotels are expected to use tech for asset monetization and diversify revenue streams. Loyalty programs will evolve into personalized experiences, and payment flexibility will drive loyalty. Enhanced in-room entertainment and robust cybersecurity will also be prioritized, with blockchain potentially securing data exchanges. 🏨

3 min

How Smart Kitchen Equipment is Revolutionizing Restaurant and Hotel Operations

🔌 Smart kitchen appliances improve restaurant and hotel operations by automating tasks, reducing prep time with devices like robotic fryers, and allowing for voice control via platforms like Amazon Alexa and Google Assistant. They provide energy and cost savings through efficient designs, predictive maintenance, and reduced waste. Smart tools enhance food quality and safety, ensuring precision cooking and supporting HACCP compliance. Data-driven insights from connected devices inform inventory management and operational efficiency, while enhancing customer experiences by accelerating meal prep and offering personalized options.

2 min

CES 2025: SoundHound AI Debuts Voice Assistant With On-The-Go Food Ordering

📡 Custom Travel Solutions introduced their AI-Powered Booking Reconfirmation Tool, automating booking confirmations and eliminating errors. The tool integrates with CMS via API, allowing scalable, real-time updates. It reconfirms bookings with AI voice calls, handling three attempts and logging details. Mike Putman, CEO & Founder, highlights improved accuracy, resource optimization, and enhanced guest experiences. This innovation cements CTS’s leadership in travel technology for clubs, loyalty programs, and financial services.

2 min

CTS Unveils AI-Powered Booking Reconfirmation Tool that Imitates Human Voice, Elevating the Guest Experience

🏠 Custom Travel Solutions (CTS) introduced an AI-Powered Booking Reconfirmation Tool that automates the booking confirmation process, enhancing accuracy and efficiency. This technology, capable of imitating human voice, confirms bookings via API-integrated calls and is now available for client onboarding. It ensures the reconfirmation of reservations, like "Susan P. reconfirmed for John Smith at 9:03 AM on December 12, 2024, for a stay on January 2, 2025." The tool, designed to scale and optimize resources, reduces operational costs and errors, improving the guest experience. Mike Putman, CEO & Founder of CTS, emphasizes its game-changing impact on booking accuracy and guest experience in the travel industry.

2 min

Tock, Reserve with Google to Include Paid Reservations for Experience Offerings

🏨 Hotelogix introduced an hourly booking module for hotels, creating flexibility in check-in/check-out and affordability for guests. The hourly hotel booking segment was valued at $16.67 billion in 2019 and is expected to reach $25.62 billion by 2027. The trend is notable in the US, UK, India, the Philippines, and Southeast Asia. Hotelogix's new feature also includes packages, discounts, and late check-out options, with reports to track hourly bookings and revenue. GCGC, managing over 60 properties and 8,000 rooms, has seen an average of 750 hourly bookings, with each booking lasting about 6 hours, resulting in a 40% increase in revenue per room.

3 min

Beyond AI: Practical Tech Solutions to Combat Hospitality’s Staffing Crisis

🏨 A survey by the American Hotel & Lodging Association indicates 67% of hotels experience staffing shortages, with 12% severely understaffed. These shortages impact guest satisfaction and operational efficiency. AI technologies are being used to enhance guest experiences, but property technology integration can better address staffing issues by automating routine tasks, improving revenue management, and increasing operational efficiency. An integrated technology approach can help hotels optimize operations and alleviate staffing challenges without removing the human touch essential for memorable guest experiences.

3 min

AI at the Helm: Elevating Hospitality Operations

💻 AI in hospitality improves guest experience by providing intuitive security and convenience, and managing workforce costs. AI-based fraud detection in hotels identifies anomalies by analyzing booking and payment patterns. AI-powered self-service enables instant identity verification and personalized room assistance. Non-Obvious Analytics (NOA) listens to silent guest feedback through data analysis, enhancing future stays. AI will be critical for handling increased demand during the 2026 FIFA World Cup in North America. The author Sowmya Rajagopalan leads TCS’s Travel, Transportation and Hospitality Business Unit in the Americas, with 29 years of IT industry experience.

2 min

Making Events Greener: A Sustainable Guide for Event Planners

🌍 Sustainable events prioritize their impact on the economy, society, and environment, involving digital alternatives to paper, encouraging eco-friendly transportation, using data analytics for improvement, partnering with green tech vendors, and fostering a culture of sustainability. Event professionals are transitioning to digital floorplans and immersive walkthroughs, reducing travel emissions with digital twins, and promoting public transit, carpooling, or electric vehicles. Analytics help track and refine energy and waste reduction strategies, while collaboration with eco-focused vendors and a sustainability-centric culture attract talent and guests.

Input your search keywords and press Enter.