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Automatic

2375 posts

CIC Hospitality, Holoconnects, Mews and RAVATAR Launch Holographic, AI-Powered Check-in at Aiden by Best Western

🏨 CIC Hospitality, Holoconnects, Mews, and RAVATAR launched an AI-powered holographic front desk avatar at Aiden by Best Western Lolland in Denmark on November 21. This avatar can assist with check-ins/outs, room keys, bookings, and answering queries, improving customer satisfaction and experience. The avatar operates within a Holoconnects’ Holobox displaying a 4K 3D hologram, integrated with Mews for hotel operations. Feedback from this deployment will refine the technology, enhancing guest interaction and hotel operations.
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IHG’s Atwell Suites Expands Footprint With Three New Hotels in Dynamic Travel Hubs

🏨 USA, Atlanta, Georgia—December 23, 2024. Atwell Suites expands with new hotels in Kansas City, Mo. (104-room, now open), Henderson, Nev. (90-room, opening early November), and Fort Worth, Texas (96-room, opening November), building upon existing properties in Miami, Denver, and Austin. The Kansas City hotel is minutes from Kansas City International Airport, while the Henderson hotel is adjacent to The Pass Casino and America First Center. The Fort Worth hotel is near Perot Field Fort Worth Alliance Airport. Atwell Suites plans to open over 50 properties across the U.S., including in Las Vegas, Nev., Colorado Springs, Colo., and Cheyenne, Wyo. Properties feature unique design elements, functional workspaces, and leisure amenities like fitness studios and complimentary breakfasts.
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Pyramid Global Hospitality Expands With Axiom Hospitality Merger

📌 USA, Boston, Massachusetts—Pyramid Global Hospitality announces a strategic merger with Axiom Hospitality, effective December 23, 2024. The merger creates a leading hotel and resort management company in the UK and Continental Europe, adding over 30 properties, managing 48+ hotels and 8,000+ keys. Post-merger integration expects completion by early 2025, with leadership by Axiom's Jamie Lamb and Alex Pritchard. The merger aims to enhance operational excellence and expand services for hotel sector investors.
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The Surrey, a Corinthia Hotel Opens on New York City’s Upper East Side

🏡 The Surrey, a Corinthia Hotel, opened in New York City on December 23, 2024, as the first North American property for Corinthia Hotels. Owned by Reuben Brothers, designed by Martin Brudnizki, the 16-story hotel offers 70 guest rooms, 30 suites, and 14 private residences. It features the first New York outlet of Casa Tua and a Surrey Spa with Sisley Paris. The suites are inspired by Central Park bridges, with the two-bedroom Surrey Suite spanning 2,000 square feet. Casa Tua brings Italian cuisine, and the spa offers exclusive treatments. The hotel's art collection includes works from local artists, and the Surrey Residences provide access to all hotel amenities.
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  • 4 min

From Robots to Analytics: 2025’s Tech Trends That Will Reshape Restaurants

💻 Digital transformation in the food service industry continues post-COVID-19, focusing on robotics in kitchens, advanced data analytics for decision-making, and a shift towards back-office technology priorities. Restaurants integrate AI and machine learning to streamline operations, enhance efficiency, and inform growth strategies. The shift from front-of-house to back-office innovations addresses labor shortages and economic pressures, aiming to improve operational efficiency and profitability. Effective strategies include building integrated systems, prioritizing flexible solutions, and aligning technology with guest experience enhancements.
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  • 10 min

Weekly Recap EMEA – 20-12-2024 – New Weekly template | The Drum

📈 Major advertising and marketing highlights from 2024, according to The Drum: Palliative Care Queensland's ad with The Pixies' soundtrack resonated in August, AMV BBDO's 'Never Just a Period' campaign for Bodyform stood out, KFC's 'Believe in Chicken' by Mother took a darkly humorous route, Marmite's April ad from Adam&EveDDB humorously imitated an investigative documentary, and Loewe's ad featuring Aubrey Plaza and Dan Levy cleverly addressed the brand's name pronunciation. Notable marketing moves include Guinness facing supply shortages due to successful marketing, Adidas Sambas becoming trendy, Liquid Death reaching a $1.4bn valuation, and Rhode's lip gloss phone case going viral. In contrast, The Body Shop and TGI Friday's entered administration, while Dr Martens and Nike lost cultural cachet. Looking ahead, marketers hope for stable budgets and political climate post-2024 elections. In media, the US Supreme Court agreed to review a potential TikTok ban set for January 19, 2025, while TikTok's CEO met with president-elect Donald Trump seeking a resolution. Omnicom and IPG's significant deals bookmarked the year, with agency acquisitions including WPP's NCA, Havas' B2B Ledger Bennett, Dentsu's Tag Worldwide, and Publicis' shopper agency Mars United. Investments in AI technology surged, with WPP dedic
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Hyatt Centric Santo Domingo Opens in the Dominican Republic

🏨 Hyatt Hotels Corporation (NYSE: H) opened Hyatt Centric Santo Domingo on December 20, 2024, in Chicago, Illinois, the first of its brand in the Caribbean. Located in Santo Domingo's Ensanche Piantini neighborhood, the hotel offers proximity to the Colonial Zone, a UNESCO World Heritage Site. Luis Emilio Gomez Garcia, the General Manager, highlights the property as a gateway to local culture and historic landmarks. The hotel features 130 guestrooms and suites with a design inspired by Dominican artist Thimo Pimentel, including 55" HDTVs and complimentary Wi-Fi. Four dining venues are on-site, along with 12,976 square feet of event space for up to 358 people, an 11th-floor terrace, rooftop pool, and 24-hour fitness center. It joins over 60 Hyatt Centric hotels worldwide.
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Hyatt Set to Expand Brand Presence in Nepal With Hyatt Regency Lumbini

🏠 USA, Chicago, Illinois-based Hyatt Hotels Corporation (NYSE: H) on December 20, 2024, disclosed a management agreement with Veda Hospitality Private Limited for Hyatt Regency Lumbini in Nepal. The fourth Hyatt branded hotel in Nepal will open by 2028 near UNESCO World Heritage site Lumbini—birthplace of Lord Buddha—and Gautam Buddha International Airport. The hotel spans 11 acres with 175 rooms, dining options, event spaces, and amenities like a fitness center, spa, and pool. Hyatt's portfolio includes 52 properties in India and Southwest Asia.
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Enjoy Group Appoints Frederic Cappello as General Manager at El Mangroove, Autograph Collection in Costa Rica

📌 Costa Rica, Nicoya Peninsula, December 20, 2024: Enjoy Group appoints Frederic Cappello as General Manager of El Mangroove, Autograph Collection with 121 suites. Previously, Cappello managed El Silencio Lodge & Spa, overseeing 26 suites/villas, and served at Nayara Springs and Spa & Gardens. With over 20 years in luxury hospitality, he held positions including Food and Beverage Director at Hyatt Andaz, Hotel La Samanna, and Lux Belle Mare. A Vatel Hotel Management School graduate, Cappello is trilingual in French, Spanish, and English.
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  • 4 min

Engine Launches New Features to Boost Hotel Occupancy Year-Round and Help Hotels Win More Group Bookings

💾 Hostaway, a vacation rental software company, secured a $365 million investment led by General Atlantic with PSG Equity participation. Founded in 2015, the company serves properties in over 90 countries with over 230 employees from 44 countries. Hostaway's marketplace includes over 200 partners. The investment, the largest in its segment to date, aims to fund international expansion, product development, and AI initiatives. The short-term rental sector is a $133 billion market, growing at 12% CAGR, serving over 21 million properties globally. Hostaway is also expanding in France, Italy, and Spain.
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