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Automatic

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  • 2 min

Travel Tech’s Role in Holiday Shopping Success

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  • 5 December 2024
🏖 Half of consumers plan to gift travel and experiences this holiday season. A survey found 60% of consumers aim to purchase travel gifts, yet 33% are deterred by the specific date requirement, 29% by the need for precise traveler details, and 21% by itinerary change difficulties. A significant 82% might abandon shopping carts due to frustration or indecision, with 29% shopping elsewhere. Travel companies are urged to streamline booking, offer flexible options, and use Generative AI to facilitate the gifting process.
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Leading the Charge: Hoteliers at the Forefront of Tech

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  • 5 December 2024
🌎 Mint House reduced daily CO2 emissions by 23% from June 2023 to June 2024, preventing over 7.3 million tons of CO2 from entering the atmosphere and surpassed its single-use plastic waste elimination goal by 50%. Orascom Hotels, under CTO Sanjay Sharma since January 2024, eliminated front desks, replaced with Experience Ambassadors, increasing guest satisfaction and ambassador tips by 35%. Aimbridge Hospitality, through UKG's workforce tools, allowed 12,000 employees to trade shifts across 1,100 U.S. properties, addressing labor shortages.
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  • 3 min

Emergency Readiness in Hospitality: A Guide to Staying Connected During Disasters

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  • 4 December 2024
📣 Business owners must equip staff with a variety of communication tools, such as business radios and walkie-talkies, to ensure preparedness during emergencies. Staff training in CPR, first aid, and crisis management is essential for effective operations and guest confidence. Keeping guests informed via text/email alerts, brochures, and QR codes with safety procedures during weather emergencies is crucial for safety and trust-building. Investing in technology with extensive battery life and user-friendly features is advised to maintain communication during power outages.
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  • 4 min

World Sustainable Hospitality Alliance Releases Whitepaper Charting Hospitality’s Path to Decarbonize the Global Food System

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  • 4 December 2024
🏡 The hospitality industry could slash food-related emissions by 30% by 2030. The "Decarbonizing hotel food systems" White Paper, by the World Sustainable Hospitality Alliance, Iberostar, and others, presents a reduction of up to 70 million tons of CO2 annually. The industry, responsible for 1% of food production emissions and 3% of global food waste, discussed these findings at the Alliance’s Annual Summit in the US in October. Innovative measures like waste-tracking could cut waste by 50%. Iberostar aims for net zero by 2030, already implementing AI waste management and transitioning to less polluting kitchen equipment. The Sustainable Markets Initiative's Hospitality and Tourism Task Force, co-chaired by Alliance's CEO Glenn Mandziuk, supports these efforts. Leaders convened at New York Climate Week in September to strategize reaching the 2030 target. The Alliance introduced Universal Sustainability KPIs at COP29 and will host a related webinar on 12th December 13:00 GMT.
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  • 4 min

eviivo and Jervis Systems Announce Partnership

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  • 4 December 2024
🍳 The global Hospitality industry can reduce food-related emissions by 30% by 2030, aiming to cut 70 million tons of CO2 annually, according to a White Paper by the World Sustainable Hospitality Alliance, Iberostar, Sustainable Markets Initiative, and Systemiq. Discussed at the Alliance’s Annual Summit in October with members representing over 55,000 hotels and 300 brands, innovative solutions like waste-tracking technologies could halve food waste. Iberostar targets net zero by 2030, implementing AI waste management and reducing single-use plastics. The White Paper, supported by King Charles III-founded Sustainable Markets Initiative, was reviewed during New York Climate Week in September. A webinar on December 12th, 13:00 GMT, will discuss the report and future actions.
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  • 2 min

Hospitality Technology Seeks Nominations for 2025 Top Women in Restaurant Technology and Rising Star Awards

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  • 4 December 2024
📦 The 2025 honorees in restaurant technology will be recognized in three categories: Rising Star (less than 5 years of experience), Innovator Award (women with over 5 years of experience), and Lifetime Achievement Award (over 20 years of service). Winners, selected by Hospitality Technology and its Research Advisory Board, will be celebrated at the 30th annual MURTEC on March 10-12, 2025, at Caesars Forum. Nominations close on January 6. Milagro, an all-in-one restaurant platform based in Dallas, Texas, provides enterprise-grade apps to enhance guest experiences through personalized interactions.
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  • 6 min

ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment – Josiah Mackenzie

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  • 4 December 2024
📱 Josiah and Adele Gutman demonstrated live a 50-minute session on YouTube, building an AI chatbot for hotel review responses, with chapter markers and screen sharing. The session emphasized the importance of not just responding to online reviews but making operational changes based on feedback. The paid AI tools ChatGTP and Claude cost about $20 per month. Adele's hotel collection ranked at the top of Global TripAdvisor due to her focus on improving guest experience through operational updates and team empowerment. The experiment showcases AI as a tool to enhance efficiency and effectiveness in the hospitality industry.
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  • 2 min

How Curiosity and Innovation Fuel Success With PepsiCo

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  • 4 December 2024
📈 Meghan Archer, VP of Digital Commerce at PepsiCo, shares her career journey on the Brave Commerce podcast with hosts Rachel Tipograph and Sarah Hofstetter. Archer's career spanned from T-Mobile to Amazon and now PepsiCo. She emphasizes the importance of curiosity, challenging norms, and adaptability in the face of rapid change for digital transformation in the grocery sector. PepsiCo's success is attributed to a combination of talent, technology, strategic partnerships, and mastering the basics, such as ensuring product availability. Archer's bravest career move was transitioning from T-Mobile to Amazon. Key takeaways include the significance of an omnichannel approach and the necessity of strong retailer relationships for sustained success in both digital and physical spaces.
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  • 4 min

Amazon Black Friday Universe: A new immersive space open to the public in Milan

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  • 4 December 2024
🚀 The Amazon Black Friday Universe, an interactive pop-up in Milan from November 26 - December 1, 2024, celebrates Black Friday with deals on Amazon.it from November 21 - December 2. It features themed areas like Made in Italy, showcasing brands such as Bricioliamo with 20% off using "Milano2024", Amazon Fashion, Amazon Fresh, and the Top 10 Toys 2024. The event includes a bar with Valdo Spumanti products and explores Amazon devices and AI, including Rufus and PartyRock. Additionally, Amazon Prime offers a delivery game experience.
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  • 2 min

AI for Strategists | APG

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  • 4 December 2024
🖥 APG surveyed 230 strategists about AI usage and perceptions, revealing 95% currently use AI, predominantly ChatGPT. Three-quarters are from brand or creative strategy, with a bias towards older men in responses. Strategists report AI augments understanding and empathy, yet replaces desk research and content creation. Concerns exist about output quality; only 37% always fact-check, 13% check for bias. Despite this, 90% predict increased AI use in the following year.
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