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2359 posts

TrueOrder KDS Solution Now Available on Select Elo Hardware

📱 IRIS renewed its 10-year exclusive digital F&B ordering agreement with Marriott International, the world's largest travel company with 8,700 properties. Since partnering with Marriott 10 years ago, there's been a double-digit increase in guest mobile orders and revenue, with thousands of outlets across Marriott hotels now using IRIS’s mobile dining and digital guest directory solution. Kansas City Marriott Downtown saw a 30-minute reduction in customer wait times, an 87% year-on-year increase in order volumes, and a 94% boost in F&B revenue, showcasing the popularity and efficiency of the app. Digital orders average 20-30% higher checks than traditional orders. IRIS integrates with POS and payment vendors like Oracle Simphony Cloud and Stripe, recently adding features for allergens, split bills, and digital staff ordering, aiming to enhance operational efficiencies and revenue potential.
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Deliverect Acquires Tabesto to Fuel In-Store Sales with Smart Kiosk Technology

💰 IRIS renewed their exclusive 10-year digital F&B ordering agreement with Marriott International, encompassing 8,700 properties. A decade-long partnership led to a double-digit increase in mobile orders and revenue. IRIS' mobile dining solution, part of the Marriott Bonvoy app, now expands across property areas including pools and event spaces. The Kansas City Marriott Downtown reported a reduction in wait times by over 30 minutes and an 87% increase in order volumes, alongside a 94% F&B revenue increase. The digital platform integrates with various third-party systems like Oracle Simphony Cloud and offers features such as allergen filters and digital staff ordering.
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  • 1 min

Frontline Views on Hospitality Careers and AI in Service – Victoria Gordon, Timber Cove Resort

🏩 Victoria Gordon, Front-of-House Manager at Timber Cove Resort, discussed her career progression from front desk agent to manager on Dec. 2, 2024. She highlighted the significance of community, training, and maintaining a balance between AI technology and personalized guest service in hospitality. The episode also touched upon the challenges and rewards of working at a remote nature-based resort and was sponsored by Roomza, offering a free Hotel Personalization Starter Kit including Dyson and Theragun equipment.
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3Natives Partners with GiftAMeal

📈 In November 2024, U.S. restaurants saw an 8.1% increase in total sales and an 8.7% increase in foot traffic. The Fiserv Small Business Index for Food Services and Drinking Places was 131, a 4-point increase from October. Retail's year-over-year sales grew by 5.6%, with transactions up 9.5%. Grocery (+11.1%), General Merchandise (+11.0%), and Clothing, Shoes, and Jewelry Retailers (+7.3%) led retail growth. Service-based businesses saw a 5.1% sales increase from 2023. Nebraska (13.1%), Florida (11.5%), and Alaska (11.4%) led state growth. Miami (11.4%) and Atlanta (7.5%) topped city growth year over year.
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Brinker Hires Mike Wesley to Lead Maggiano’s Marketing

📈 Restaurants saw growth in sales (+8.1%) and foot traffic (+8.7%) year over year, despite a decline in average ticket sizes (-1.3%) compared to 2023. The Fiserv Small Business Index for Food Services and Drinking Places was 131 in November 2024, up 4 points from October, with sales and transactions increasing by +3.1% and +1.9% respectively. Grocery sales outpaced other retail categories with a year-over-year increase of +11.1%. Service-based businesses saw a yearly growth of +5.1%, with Information Services leading at +15.0%. Regionally, Nebraska led U.S. states with a +13.1% increase in small business sales year over year.
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STUDY: Restaurant Sales, Visits Increase

🍳 In November 2024, U.S. restaurants saw year-over-year growth with sales up by 8.1% and foot traffic by 8.7%, with a decline in average ticket sizes by 1.3%. The Fiserv Small Business Index for Food Services and Drinking Places reached 131, a 4-point increase from October, with restaurant sales and transactions up by 3.1% and 1.9% respectively. Retail's year-over-year sales and transactions grew by 5.6% and 9.5%, while average ticket sizes decreased by 3.8%. Grocery (+11.1%), General Merchandise (+11.0%), and Clothing, Shoes and Jewelry (+7.3%) led retail growth. Service-based small businesses saw a 5.1% increase compared to 2023, with Information Services (+15.0%) and Food Manufacturing (+14.8%) showing significant growth. Regionally, Nebraska (+13.1%), Florida (+11.5%), and Alaska (+11.4%) had the highest year-over-year small business sales growth, while Miami (+11.4%) and Atlanta (+7.5%) topped large cities in growth.
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  • 2 min

Revving Up Hospitality: Hilton, McLaren, and Creative Brand Collaborations – Oral Muir, Hilton

🏎 Oral Muir, Vice President of Partnerships, Experiences, and Distribution at Hilton, discusses fostering creative partnerships in hospitality on Nov. 29, 2024. Highlighting a 20-year relationship with McLaren Racing, he emphasizes the significance of such long-term collaborations in delivering unique benefits. The episode explores how Hilton stays relevant with evolving trends, particularly adventure-seeking among younger demographics, using research and insights to craft partnerships and strategies, potentially augmented by AI in the future. Partnering with Roomza, Hilton offers a pilot program featuring premium traveler experiences and a Hotel Personalization Starter Kit with Dyson and Theragun equipment. 🏎️
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Park Hyatt Brand Debuts in the UK With the Opening of Park Hyatt London River Thames

🏠 USA, Chicago, Illinois - Hyatt Hotels Corporation (NYSE: H) opened Park Hyatt London River Thames in the UK on November 29, 2024. The luxury hotel, located in South West London's Nine Elms, features 203 guestrooms, panoramic views of London, proximity to attractions like Battersea Power Station, and the Kia Oval Cricket Ground. Park Hyatt offers English design with contemporary twists, artwork from noted artists, a spa, a 1,550-square-foot fitness center, a 65×26 foot pool, and 14,337 square feet of meeting space, including a ballroom for 830 guests.
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Peachtree Group Breaks Ground on Dual-Branded AC Hotel and Moxy Hotel in Dallas

🔔 USA, Atlanta, Georgia—Peachtree Group began construction on November 29, 2024, of a 19-story, dual-branded hotel in Uptown Dallas, featuring Marriott brands AC Hotel (110 rooms) and Moxy Hotel (154 rooms), with an opening expected in Summer 2026. Located half a block from area entertainment, the development promises 264 upscale rooms and amenities like an 8th-floor bar with an outdoor terrace. The property also includes a fitness center and a 261-stall parking garage.
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