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Automatic

2359 posts

How to Capture More from Every Guest with Upsells

📌 Strategic upselling of hotel amenities through digital retail approaches can increase revenue and build brand loyalty. Automated, personalized messaging enhances guest experiences from the start, offering tailored suggestions like room upgrades, early check-ins, and exclusive dining packages. Seamless digital interactions, such as mobile check-ins, bypass long queues. Upselling tiers range from essential room upgrades to premium private spa treatments. Implementing an upselling strategy involves selecting a tech partner, minimal integration, automated communication, and immediate revenue boosts per guest.
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Chicostay’s Check-in, Check-out & Upsell Solution Now Available on Oracle Cloud Marketplace

📱 Chicostay, a member of Oracle PartnerNetwork, announced its hospitality solutions are now available on Oracle Cloud Marketplace, can be deployed on Oracle Cloud Infrastructure, and integrated with OPERA Cloud. The service aims to digitize hotel guest experiences from post-booking to after-stay, enhance productivity at the front desk, increase upsell revenues, and provide personalized automated communications. Chicostay, founded in 2014 and under new ownership since 2024, operates in the UK and Europe, focusing on improving guest experiences and generating new revenue streams for hotels.
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  • 2 min

COO Tony Darden to Depart Jack in the Box

🎰 BetMGM, a top iGaming and sports betting operator, announced the consolidation of BetMGM Reward Points (BRPs) into a single account, enhancing user experience. BetMGM Rewards now allow points to be used across all states where BetMGM is available, except Puerto Rico and Ontario. In August, BetMGM launched the first sports betting app with nationwide connectivity via a single digital wallet for Nevada. BRPs are earnable and redeemable at BetMGM Sportsbook, Casino, and Poker, as well as for perks like Marriott Bonvoy Points. BetMGM operates in 29 North American markets, with responsible gaming resources, including GameSense, integrated on its platforms.
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  • 2 min

Engineering Training & Mentorship at The Hoxton, Downtown LA

💻 Team from The Hoxton, Downtown LA, discusses building high-performing hotel teams, mentorship, and growth culture. General Manager Kara Bartelt, Director of Engineering Michael Lopez, and Engineer Stephen Burrell share strategies on empowering teams, fostering future leaders, and blending technical skills with emotional intelligence for guest experiences. The podcast episode aired on Nov. 27, 2024, providing insights for hotel management and talent development. Roomza sponsors, offering free Hotel Personalization Starter Kits featuring Dyson and Theragun.
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  • 3 min

CASE STUDY: Historic Belgian Restaurant Takes Paper Off the Menu with ‘Zero Power’ Philips Tableaux Installations

📈 Philips Professional Displays' multi-award-winning Philips Tableaux ‘zero power’ ePaper Series is revolutionizing communication at Nenuphar restaurant and hotel in Afsnee, Ghent, Belgium, dating back to 1795. With sustainability in focus, four 25” Philips Tableaux displays now provide information with near zero power consumption. These digital signs, weighing just 3.5kg, showcase content such as menus and specials without using a kW of power for extended periods. The paper waste reduction and branding enhancement deem the project a success.
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  • 5 min

6 Reasons Hotel Brand Standards are Essential This Festive Season

🎄 In a luxury resort, the festive season often felt like hosting a 1000-person dinner party; however, bringing in temporary staff without clear, defined standards led to confusion and negatively impacted guest experiences. It's emphasized that well-defined brand standards are an operational imperative for success, safety, compliance, and especially during high-pressure periods like festive seasons. Standards ensure consistency in service, enable actionable insights from audits, streamline onboarding and operations, and allow for personalized, authentic guest interactions. Implementing brand standards can make the difference between surviving and thriving in the hospitality industry.
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