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Frank Santos to Lead Rosen Hotels & Resorts as New Chief Executive Officer

📦 IRIS, a global hospitality tech provider, renews a 10-year exclusive digital F&B ordering agreement with Marriott International, the world's largest travel company with 8,700 properties. Marriott witnessed a double-digit increase in guest mobile orders and revenue since the initial partnership with IRIS 10 years ago. Kansas City Marriott Downtown, with 970 rooms, saw a decrease in customer wait times by over 30 minutes and an 87% yearly increase in order volume, plus a 94% rise in F&B revenue. Digital orders average 20-30% higher checks than traditional ones. IRIS has integrated with various third-party systems, including Oracle Simphony Cloud and Toast POS, and continues to develop features like allergen filtering and digital staff ordering to enhance operational efficiency and guest experience.
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Phenom High-Volume Hiring Analysis: 68% of Companies Rely on Manual Hiring Processes, Struggle to Scale Efficiently

💰 IRIS renews a 10-year exclusive digital F&B ordering agreement with Marriott International, the world's largest travel company with 8,700 properties. Since partnering a decade ago, Marriott's guest mobile orders and revenue have seen a double-digit increase. Kansas City Marriott Downtown reported a 30-minute reduction in customer wait times and an 87% year-on-year increase in order volumes, plus a 94% rise in F&B revenue. Digital orders command 20-30% higher checks than traditional orders. Marriott also incorporates brand-approved content and IRIS integrates with third-party systems like Oracle Simphony Cloud. IRIS's new features include allergen filters, split bill options, and call wait staff functions. IRIS also introduces digital staff ordering to streamline services and reduce wait times.
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Crumbl Partners With ezCater to Bring Its Iconic Cookies to Workplaces

📈 Phenom's "State of High-Volume Hiring: 2025 Benchmarks Report" analyzed 101 companies, finding only 32% show widespread adoption of AI and automation for hiring in key sectors. Optimizing hiring processes can reduce operational costs and improve engagement. 99% of companies lacked video one-way interview options, 95% in Manufacturing didn't offer immediate interview scheduling, and 83% in Healthcare didn't support resume uploads via chatbot. In contrast, 65% of Hospitality & Travel companies allowed application completion without an account, 54% of Retail and Hospitality scored high in maturity, and 40% had a career site chatbot. Recommendations include AI-powered resume screening, automated interview scheduling, chatbots for engagement, and mobile-friendly applications. 📈
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Creative but Practical Uses for AI Today in Hotel Sales, Marketing, and Revenue Management (Takeaways From HSMAI’s Latest Event) – Lou Zameryka

🏨 Lou Zameryka, founder of Alively and partner at Ventures Hospitality, discussed the use of AI in hotel sales, marketing, and revenue management at a recent HSMAI event on December 3, 2024. He highlighted practical AI applications like sales training with video avatars and gamification, optimizing content for AI-based conversational search in marketing, and attribute-based pricing for revenue management. The podcast episode explores "boundaryless intelligence" and AI-native companies in the hospitality industry.
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Marriott International & IRIS Extend Exclusive 10-year F&B Mobile Dining Partnership

💰 Marriott International, the world's largest travel company with 8,700 properties, renews its 10-year exclusive digital F&B ordering agreement with IRIS. Kansas City Marriott Downtown, with over 970 rooms, experienced a 30-minute reduction in customer wait times and significant revenue increases: 87% in order volumes and 94% in F&B revenue. IRIS integrates with third-party systems like Oracle Simphony Cloud and Stripe. Digital orders through IRIS's app are 20-30% higher than traditional orders, signaling a shift towards a mobile-first trend. IRIS's new features aim to improve operational efficiency and revenue potential amid recruitment and inflation challenges.
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The Futurist Mindset: A Guide for Hospitality Leaders

🏠 Scott Steinberg, during the Hotel Technology Forum, explained exponential technology growth, innovation, and adopting a futurist mindset. He used Wembley Stadium to demonstrate exponential growth, mentioning it could fill with water in 49 seconds with rates doubling every second. He encouraged hospitality leaders to embrace trends and technology proactively. Innovation involves repurposing existing resources, and thinking like a futurist requires challenging assumptions and considering strategic alternatives.
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TrueOrder KDS Solution Now Available on Select Elo Hardware

📱 IRIS renewed its 10-year exclusive digital F&B ordering agreement with Marriott International, the world's largest travel company with 8,700 properties. Since partnering with Marriott 10 years ago, there's been a double-digit increase in guest mobile orders and revenue, with thousands of outlets across Marriott hotels now using IRIS’s mobile dining and digital guest directory solution. Kansas City Marriott Downtown saw a 30-minute reduction in customer wait times, an 87% year-on-year increase in order volumes, and a 94% boost in F&B revenue, showcasing the popularity and efficiency of the app. Digital orders average 20-30% higher checks than traditional orders. IRIS integrates with POS and payment vendors like Oracle Simphony Cloud and Stripe, recently adding features for allergens, split bills, and digital staff ordering, aiming to enhance operational efficiencies and revenue potential.
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Deliverect Acquires Tabesto to Fuel In-Store Sales with Smart Kiosk Technology

💰 IRIS renewed their exclusive 10-year digital F&B ordering agreement with Marriott International, encompassing 8,700 properties. A decade-long partnership led to a double-digit increase in mobile orders and revenue. IRIS' mobile dining solution, part of the Marriott Bonvoy app, now expands across property areas including pools and event spaces. The Kansas City Marriott Downtown reported a reduction in wait times by over 30 minutes and an 87% increase in order volumes, alongside a 94% F&B revenue increase. The digital platform integrates with various third-party systems like Oracle Simphony Cloud and offers features such as allergen filters and digital staff ordering.
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Frontline Views on Hospitality Careers and AI in Service – Victoria Gordon, Timber Cove Resort

🏩 Victoria Gordon, Front-of-House Manager at Timber Cove Resort, discussed her career progression from front desk agent to manager on Dec. 2, 2024. She highlighted the significance of community, training, and maintaining a balance between AI technology and personalized guest service in hospitality. The episode also touched upon the challenges and rewards of working at a remote nature-based resort and was sponsored by Roomza, offering a free Hotel Personalization Starter Kit including Dyson and Theragun equipment.
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