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Automatic

2375 posts

Tackling High Turnover in the QSR Industry with Technology and Culture

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  • 18 November 2024
💻 Reducing turnover in organizations requires modernizing technology to meet workers' needs, such as flexible scheduling and instant HR information access. Modern workforce management systems in QSRs and hospitality can automate onboarding, payroll, and shift management, thereby retaining talent. Cultural improvements alongside technology, like recognition programs and real-time feedback tools, are essential. 90% of employees feel their workplace experience affects customer service quality. Therefore, investment in employee experience technology is crucial for reducing turnover and enhancing customer satisfaction within the hospitality industry.
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Cisco, MGM Resorts International Sign Multi-Year Agreement

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  • 18 November 2024
🍴 Wonder is acquiring Grubhub, integrating both platforms with a $650 million deal including $500 million in senior notes and $150 million cash, expected to close by Q1 2025. Wonder, founded by former Walmart U.S. eCommerce CEO Marc Lore, has raised an additional $250 million in capital. The company features Multi-Restaurant Ordering from 30+ restaurants and has 28 locations in the Northeastern U.S. Grubhub, with over 375,000 merchants and 200,000 delivery partners, covers most of the U.S. population and offers a loyalty program, campus, and corporate services.
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Daly Seven Inks Enterprise Deal with EVPassport to Provide EV Charging for Hotel Guests Across their Assets

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  • 18 November 2024
🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.
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Serve Robotics to Acquire Autocado Robot Maker Vebu

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  • 17 November 2024
🍴 Wonder is acquiring Grubhub for $650 million, with the deal including $500 million in senior notes and $150 million cash. Expected to close in Q1 2025, the acquisition will integrate Grubhub's network of over 375,000 merchants and 200,000 delivery partners with Wonder's app, which features Multi-Restaurant Ordering from 30+ restaurants. Founded by ex-Walmart U.S. eCommerce CEO Marc Lore, Wonder has raised an additional $250 million. Grubhub, operating for 20 years, has a vast delivery network and loyalty programs like Grubhub+ and services over 360 universities and 10,000 companies.
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Incognia Partners with Grubhub to Enhance Platform Security, Improve CX

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  • 15 November 2024
🍕 Wonder is acquiring Grubhub from Just Eat Takeaway.com for $650 million, with the transaction including $500 million in senior notes and $150 million in cash, expected to close in Q1 2025. Wonder also raised an additional $250 million from new investors. Grubhub has over 375,000 merchants and 200,000 delivery partners in the U.S. Wonder, founded by ex-Walmart U.S. e-commerce CEO Marc Lore, has 28 locations in the Northeastern U.S. and plans seven more by year-end. Grubhub covers the vast majority of the U.S. population and operates a loyalty program, campus dining services at over 360 universities, and corporate accounts with more than 10,000 companies.
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Kimpton’s Formula for Success: Restaurants, Bars, and Neighborhood Connections – Anthony Torres

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  • 14 November 2024
🍴 Anthony Torres, a top food and beverage leader, discussed Kimpton Hotels' impact on hospitality on Nov. 14, 2024. He highlighted Kimpton's role in starting the boutique hotel movement in the U.S., its distinct separation of hotel and restaurant management, and the significance of chef-driven restaurants and vibrant bars to create neighborhood hubs. Additionally, Torres emphasized the importance of local partnerships, maintaining a brand’s culture within a corporate structure, and the unifying power of hospitality.
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ICYMI: MURTEC Executive Summit 2024 Tech Tides

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  • 14 November 2024
📈 MURTEC Executive Summit: Tech Tides was held October 21-23 at the Fairmont Grand Del Mar in San Diego, focusing on AI, robotics, dynamic pricing in the restaurant industry, providing opportunities and actionable strategies.
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Hotel Technology Forum 2024 Preview: Winning the Customer

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  • 14 November 2024
🚪 Alex Cisneros, Sanjay Sharma, and Conrad Riddle discuss guest experience and operational efficiency innovations in hospitality. Robert Marusi explains AI's role in customizing guest experiences at Hotel del Coronado. The 19th Annual Hotel Visionary Awards expanded to recognize hotel technology achievements. Cross-industry cybersecurity insights are explored for the hospitality sector. HTF's Lifetime Achievement Award panel shares strategic insights. Rohan Jani from Hyatt Hotels presents a case study on combating human trafficking. HTF's Startup Super Session introduces next-gen tech leaders. A workshop on AI and natural language search is led by Anna Jaffe and Connie Rheams of Mobi.
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Startup Spotlight: ConnectedFresh Innovates with Data-Driven Sensor Tech

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  • 13 November 2024
💻 Jake Simon and Tushar Agrawal, former Deloitte Consulting employees, founded ConnectedFresh to offer IoT sensor solutions for monitoring critical parameters such as cooler temperatures and energy consumption in foodservice operations. In 2023, the company joined the Techstars Future of Food Accelerator with Ecolab. Clients reported major savings by avoiding losses, with a grocer and a restaurant operator saving $70,000 and $25,000, respectively. Luna Grill reduced ingredient cooling log times from 20 minutes to under 5 minutes per item, saving thousands of hours across its locations. ConnectedFresh's platform uses LoRaWAN-compatible sensors and integrates with facilities management and compliance software to enhance food safety and operational efficiency.
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Unified Office Announces EngageIQ, Its AI-Based Staff Engagement Grading Application

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  • 13 November 2024
📅 High Hotels, a hotel management company based in Lancaster, Pennsylvania, has been collaborating with OpsTechPro (OTP), a software company, for over five years to automate workforce communications. All 13 hotels in High Hotels' portfolio use OTP's platform for various services, including housekeeping and front desk requests. The partnership aims to boost workforce performance by hundreds of percentage points within 3-5 months, with weekly progress monitoring. OTP's system tracks equipment expenses and notifies about contract renewals, and is praised for its ease of use and customization. The 2024 Lodging Technology Study highlights the importance of personalized guest experiences for loyalty, which OTP's platform supports through improved employee productivity and communication.
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