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Automatic

2375 posts

American Travelers Most Likely to Book Hotel Directly, Show Strongest Commitment to Loyalty Programs

💾 High Hotels, a hotel management firm based in Lancaster, Penn., collaborates with OpsTechPro (OTP) to automate workforce communications for over five years. Leveraging OTP, all 13 hotels in High Hotels' portfolio manage maintenance, engineering, housekeeping, front desk requests, and more. Their goal is to increase workforce performance by hundreds of percentage points within 3-5 months, with weekly monitoring and strategy adjustments. The 2024 Lodging Technology Study highlights the importance of personalized guest experiences and seamless service for guest loyalty, which High Hotels aims to achieve with OTP.
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How Costa Vida Drives Fresh Customer Engagement

💾 High Hotels, a Lancaster, Penn.-based hotel management company, is utilizing OpsTechPro's platform across all 13 hotels in its portfolio for workforce communications and management tasks. The partnership, over five years strong, has expanded from initial maintenance and engineering processes to include housekeeping, front desk requests, and more. The goal is to increase workforce performance by hundreds of percentage points within 3-5 months, with weekly monitoring for strategic adjustments. OpsTechPro tailors the platform to High Hotels' needs, providing ongoing training and support, aiming to enhance operational efficiency and guest loyalty.
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Wild Island Adventure Park Streamlines Order Pickup

🏠 High Hotels, based in Lancaster, Pennsylvania, has expanded its partnership with software company OpsTechPro (OTP) to automate workforce communications across its 13 hotels. Initially focused on maintenance and engineering, the partnership now includes housekeeping inspections, front desk requests, and more. The ongoing collaboration aims to boost workforce performance significantly within 3-5 months, with weekly progress assessments. OTP's platform is tailored to hotel operations, enhancing productivity and monitoring equipment spending while being user-friendly and adaptable.
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Start-Up Spotlight: ClearCOGS Takes the Guesswork out of Restaurant Ops with Predictive Data

💾 ClearCOGS, founded by Osa Osarenkhoe, helps restaurants optimize operations through data analytics. With degrees from the University of Illinois and Boston University, Osarenkhoe entered the startup world after a Silicon Valley stint. Partnering with an ex-Jimmy John's franchise owner, they developed ClearCOGS following 30+ restaurant consultations. Their solution, likened to "Moneyball" for restaurants, debuted at MURTEC 2023, with a Goop Kitchen pilot saving $6,800 in one month. ClearCOGS reduces carbon by one ton and water use by 50,000 gallons per month per restaurant.
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Bob W to operate across all Nordic capitals after securing first Stockholm property 

🏠 Bob W, a tech-powered hospitality provider, has solidified its European presence by leasing its first property in Sweden, adding to its footprint across 17 cities in 10 countries. The property, set for practical completion in summer 2025, is located in Stockholm’s Norrmalm district and is expected to undergo extensive refurbishment by local design firm Note Design Studio. This move marks Bob W's presence in all Nordic capitals, contributing to its reputation with a Net Promoter Score (NPS) of 77 and an average guest rating of 4.7 out of 5. The property will feature studios and one-bedroom apartments equipped with kitchens and digital customer service platforms. Bob W plans to further expand across Sweden and beyond, with its portfolio currently exceeding 4,000 apartments in Europe.
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  • 3 min

Technology’s Role in Reinventing the Concierge, Not Replacing It

👤 A former concierge from the Beverly Wilshire in Beverly Hills moved into concierge technology about 20 years ago. The tech aims to enhance, not replace, the concierge's role, providing tools for better guest service. A New York hotel concierge, initially reluctant to adopt the new technology, became an advocate after personal assistance. The article highlights the irreplaceable value of the human touch in concierge services, the anticipation of guests' needs, and the integration of AI as a complementary tool, not a replacement.
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  • 2 min

Apple AirPlay’s Hotel Debut Signals New Standards in Streaming for Hotel Guests

📱 Apple has begun implementing hotel room streaming for its users, indicating a shift to the early majority phase in technology diffusion. The integration features simple, Apple-approved design with QR code access, allowing guests to AirPlay content seamlessly to their hotel room TVs. This new era eliminates the need for hardware installations, enhances security and privacy, and aims to replicate a home-from-home experience, potentially increasing guest satisfaction and retention.
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  • 2 min

The Future of Delivery: How Restaurant Owners Can Maximize their Future Profits

📦 Restaurants must meet customer expectations with efficient ordering systems across online, mobile, and phone channels. In-house delivery control ensures quality and standards are met, while statistical data shows that 67% of consumers avoid third-party apps due to fees, 23% desire better delivery tracking, and 51% are influenced by coupons and promotions. Investing in technology like advanced POS systems and integrated online ordering can maximize profits, reduce errors, and increase customer loyalty.
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  • 11 min

The evolving role of experiences in travel

🏖️ The global market for travel experiences is valued over $1 trillion, with destination visitors spending approximately $1.1 to $1.3 trillion on experiences, representing about 30% of the market. Paid, structured tourist activities total $250 to $310 billion annually, growing more than 14% per year by 2025. Despite this, nearly half (47%) of experience bookings still occur offline. A McKinsey survey highlighted that 52% of Gen Zers splurge on experiences, contrasting with 29% of baby boomers. By June 2024, 78% of experience operators receive at least half of their bookings through platforms. However, challenges persist, including the frustration of over 47% of the experience bookings still not being digitized.
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