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Automatic

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Navigating the Holiday Rush: The Seasonal Staffing Challenges Impacting the Frontline Workforce

🏨 Frontline managers report concerns with maintaining staffing levels, with 75% worried about delivering consistent customer experiences during holidays, as per Axonify data. In hospitality, 70% fear understaffing may cause team burnout. Almost half the managers (44%) are hiring as many or more seasonal workers than last year, yet 61% see a drop in applicant quality. To attract talent, 77% highlight secure work environments, and 80% in hospitality stress this point. Over half (53%) offer upskilling for new hires, but many managers lack resources for effective training. Burnout is prevalent; 65% of managers feel overwhelmed pre-holiday, nearly 40% considered quitting recently, and 9% plan to leave by year-end. Managers believe a more engaged workforce (84% agree) could ease challenges.
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Hudini and Orascom Hotels Management Begin Global Rollout of New Staff Connect Platform

💰 The UK-based Access Group is set to acquire Paytronix, a guest engagement platform provider for restaurants and convenience stores, from Great Hill Partners in Boston. Paytronix, established in 2001, operates in over 50,000 locations across 1,800 brands and has processed more than 40 billion transactions. Paytronix intends to integrate with Access products, enhancing their suite for global clients. Great Hill Partners, which acquired Paytronix in 2017, praised the company’s growth, and CEO Jeff Hindman anticipates further success under Access Group. Terms of the deal were not disclosed.
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Sojern and Cloudbeds Announce New Integration

💳 The UK-based Access Group is acquiring Paytronix, a guest engagement platform provider for restaurants and convenience stores, from Great Hill Partners. Founded in 2001, Paytronix is headquartered in Newton, Mass., and operates on over 50,000 sites for 1,800 brands with more than 40 billion transactions processed. The platform features online ordering, loyalty programs, omnichannel messaging, and more, with over 500 partnerships including Google and Apple Pay. Access Group aims to integrate Paytronix with its products to enhance the guest experience. Terms of the deal were not disclosed.
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Punchh Wallet Debuts

💸 The Access Group, a UK-based provider of business management software, is set to acquire Paytronix, a guest engagement platform provider for restaurants and convenience stores. Paytronix, founded in 2001 by Andrew Robbins in Newton, Massachusetts, has its platform operational in over 50,000 sites across 1,800 brands, managing more than 40 billion consumer transactions. Paytronix was purchased by Great Hill Partners in 2017, contributing to its rapid growth. Paytronix will retain its name and integrate its platform with Access products, aiming to enhance its global footprint and customer engagement services.
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The Access Group to Acquire Paytronix

🔔 Rosanna Maietta has been appointed as the President & CEO of the American Hotel & Lodging Association (AHLA), effective November 14. Previously, Maietta served as President & CEO of the AHLA Foundation and EVP of communications and public relations at AHLA. Her selection followed a months-long search by the AHLA Search Committee, led by Mitch Patel, and was unanimously approved by the Executive Committee and Board of Directors. Kevin Carey, who served as interim president & CEO since March 5, 2024, will continue as COO and Senior EVP. Maietta recently worked at the American Clean Power Association, leading public affairs campaigns and growing her team.
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