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Automatic

2359 posts

Study: the Impact Restaurant Reviews Have on Customer Choices

📱 PPDS, provider of Philips Professional Displays, will exhibit at The Hospitality Show, Oct 28-30, with 400 exhibitors and around 5,000 visitors at the 514,000 sq ft Henry B. Gonzalez Convention Center, San Antonio, TX. Showcasing Philips Hotel TVs and digital signage solutions, Philips MediaSuite TV (19”-75”) and the Hospitality TV 4000 Series, offering built-in Google Cast™ and Netflix without extra equipment or fees. Philips Tableaux ACeP displays (13”, 25”, 32”) feature energy savings, remote management, and weigh only 3.5kg.
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  • 3 min

AHLA, World Wildlife Fund Make it Easier for Hoteliers to Reduce Food Waste

🏨 Cloudbeds announced its ambition to create the first property management system (PMS) that unifies hotel operations on October 23 at the Passport User Conference. Cloudbeds Intelligence, a ‘smart hospitality engine’ leveraging causal and multimodal AI, aims to offer real-time insights and actionable recommendations, potentially increasing RevPAR by 15% and occupancy rates by 10%. CEO Adam Harris emphasizes the platform's ability to guide hoteliers in dynamic decision-making across revenue management, marketing, operations, and guest experience. Head of Machine Learning at Cloudbeds, Amit Popat, highlights the platform's advanced capabilities, including predicting marketing strategies to mitigate cancellations and personalizing guest experiences. Cloudbeds Intelligence will enable hotels to optimize rates, tailor marketing campaigns, and enhance guest satisfaction using comprehensive datasets.
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  • 3 min

The Paradox of Standards: How Mastery Elevates Personalization in Hospitality

👨‍💻 Today's hotel guests seek emotional connections during their stays, beyond just accommodation. Implementing brand standards ensures consistent quality across properties, without stifling staff creativity. Well-designed standards enable staff to respond authentically within a brand's structured framework. Training, including technical aspects and role-play scenarios, empowers employees to handle various situations confidently, maintaining the brand promise while adding personal touches. Effective standards become invisible to guests, highlighting genuine care and emotional authenticity in service, which is the essence of exceptional hospitality.
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Up Hotel Agency Launches Dynamic AI-Driven Website Tool for Independent Hotels

🎧 Yobe, a voice technology provider, launched VIENNA for intelligent voice data capture and analysis, even in noisy environments. Utilizing AI and signal processing, VIENNA integrates seamlessly across healthcare, retail, transportation, and customer service sectors. It's deployable on the edge, hosted on servers, or via an API call. VIENNA distinguishes speech, captures emotional cues, and supports real-time customer sentiment analysis, driving business efficiency and innovation. Yobe has partnered with a major airline, demonstrating VIENNA's value in busy airport settings.
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Voice Intelligence Technology Provider Yobe Unveils Vienna, Next-Generation Voice Extraction Solution for Enterprises

🎧 Yobe launched VIENNA, an AI-powered voice extraction product, designed to analyze voice data in noisy settings, leveraging Yobe's proprietary software and AI. Chief Scientist Hamid Nawab contributed to its development. VIENNA is now available and deployable on various platforms, targeting industries like healthcare, retail, and customer service. It captures emotional cues and provides insights for improved user experiences. Yobe's technology is already in use by a major airline, proving effective in complex, noisy environments.
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  • 3 min

Nikki Beach Hospitality Group Expands Leadership Team with Strategic Appointments to Drive Global Growth of Hotels & Resorts Division

📣 Yobe announced the launch of their new product, VIENNA, a voice extraction solution designed to capture and analyze voice data in noisy environments. VIENNA builds on Yobe's AI technology, allowing integration with just raw voice input, and can be deployed on the edge, hosted on a server, or via an API call. It isolates speech, captures emotional cues, and provides insights for industries like healthcare, retail, and customer service. Yobe has already partnered with a major airline, proving VIenna's effectiveness in a busy airport. Ken Sutton, CEO, emphasizes VIENNA's potential for businesses to gain a deeper understanding of customer sentiment and drive growth.
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  • 2 min

Hospitality Technology Announces 2024 MURTEC Breakthrough Award Winners

🏆 HT awarded the 2024 MURTEC Breakthrough Awards to Dine Brands and Wingstop in the Enterprise Category, and Dave & Buster's with Teriyaki Madness in the Mid-Sized Restaurant Category. District Taco received an honorable mention. Innovations featured at MURTEC included IHOP's AI-powered food recommendation engine, Wingstop's custom e-commerce platform, and Dave & Buster's unified commerce platform. The award-winning restaurants will share their tech advancements on October 23 at the MURTEC Executive Summit and will be profiled on hospitalitytech.com.
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