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Automatic

2359 posts

Jollibee Launches Loyalty Program

🏨 RoomRaccoon, a hotel management system, partners with Pxier, an event and spa management software, to integrate services. The collaboration offers a two-way integration, enabling real-time data synchronization for independent hotels to manage operations efficiently. This integration includes Reservation Feed, Point of Sale, and Channel Manager APIs, enhancing CRM, streamlining billing processes, and simplifying reservations. Hoteliers worldwide can access this comprehensive solution to improve guest services and operational efficiency.
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  • 2 min

Richtech Robotics Expands Agreement with Ghost Kitchens to Manage 20 Additional Walmart-Located Restaurants, Growing its Restaurant Operations Model

🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc., effective Nov. 1. She joined Domino's in 2011 from Procter & Gamble, progressing through various roles and was appointed Senior Vice President, Chief Brand Officer in March 2023. Trumbull has led initiatives like Paving for Pizza and revamped Domino's Rewards, contributing to Domino's status as the No. 1 pizza company globally. Joe Jordan, President of U.S. and Global Services, praises her innovative marketing strategies and her new role aims to elevate the global Hungry for MORE strategy.
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  • 4 min

Shiji PMS: Transforming Time Hotels

🏨 Time Hotels, operating in the UAE, Saudi Arabia, Egypt, and Qatar, plans to expand to 30 properties by 2025, including Mauritius and Africa. The group faced challenges due to a lack of centralization, inefficient operations, and limited reporting with legacy systems. They implemented Shiji's Enterprise Platform (PMS) across six properties, with two more to join within the year, for enhanced personalization, standardized processes, real-time analytics, and scalability. This led to improved operational efficiency, guest satisfaction, data security, and cost savings.
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Hilton, Voyager Space, and Starlab Space Share the First Fly‑Through Video of Starlab Space Station

🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc., effective Nov. 1. She joined the company in 2011 after working with Procter & Gamble. Trumbull has had various roles at Domino's, including Director of Loyalty and Vice President of Advertising, and was Senior Vice President and Chief Brand Officer since March 2023. She has driven key marketing campaigns and will continue to report to Joe Jordan while leading the international marketing team.
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RoomRaccoon Partners with Pxier to Enhance Hospitality Offering

🍕 Kate Trumbull advanced to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc. on Nov. 1. With a Domino's tenure since 2011 and a previous career at Procter & Gamble, Trumbull has ascended through roles like Director of Loyalty and Vice President of Advertising. Her recent position before promotion was Senior Vice President and Chief Brand Officer as of March 2023. Trumbull has led initiatives like Domino's Carryout Tips and the revamped Domino's Rewards, contributing to the company's global leadership in pizza.
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LG Debuts New Line of OLED 4K UHD Smart Hotel TVs at The Hospitality Show

🍕 Kate Trumbull promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc. effective Nov. 1. With a 13-year tenure at Domino's, Trumbull has led significant marketing initiatives, progressing from Program Leader to Senior Vice President and Chief Brand Officer in March 2023. Joe Jordan, President of U.S. and Global Services, praises Trumbull's strategic campaigns and impact on the brand's growth. Trumbull played a pivotal role in campaigns like Paving for Pizza and the loyalty program, contributing to Domino's rise to the No. 1 pizza company globally.
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  • 2 min

Tech at the Frontlines: How Voice Assistants are Easing Tensions in Hospitality

🔊 AI voice assistants act as the first point of contact for callers, reducing human agent call volume and managing emotions. These systems adapt their communication style for each customer, with the ability to escalate complex cases to human agents, improving service quality and reducing wait times. Nikola Mrkšić, CEO & Co-founder of PolyAI with a Ph.D. from University of Cambridge, indicates that voice AI can enhance customer service in the hospitality industry and shield human agents from abuse.
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  • 3 min

Beyond Rooms: How Hotels Are Boosting NOI by Monetizing Parking

🅿 Hotels traditionally offer parking to guests, but selling extra parking to non-guests, particularly during high demand periods, can be profitable. Self-parking has a margin greater than 60%, while breakfast offers approximately a 30% margin. Utilizing parking OTAs (Online Travel Agencies), hotels can list available parking and increase Net Operating Income (NOI) without significant upfront investment. New technology enables low-cost solutions that scale with revenue, allowing hotels to eventually invest in equipment like gates and staff, further driving NOI. Partnerships with parking companies should prioritize the guest experience and offer incremental revenue with minimal operational impact. Ethan Glass, CEO & Co-Founder of Ocra, specializes in increasing NOI for hotels by selling underutilized parking to non-guests.
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  • 4 min

Five Ways Hotels Can Simplify Booking and Boost Loyalty with AI’s Help

🏨 Nearly 60% of survey respondents named time-saving and better deals as top AI adoption motivators in travel planning, yet only 33% have used AI for this purpose. Gen Z leads in AI adoption, signaling growth potential for travel brands. Marriott's pilot program uses natural language processing to enhance vacation rental searches. The arrivia survey indicates 90% of travelers want personalized recommendations, and over 50% are interested in AI-generated price alerts for hotel rebooking opportunities. Concerns about data privacy persist, with only 36% comfortable with AI accessing their personal data. Kevin Schneider, arrivia's Chief Innovation Officer, emphasizes AI's transformative role in hospitality.
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