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2374 posts
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  • 2 min

Balancing Tech and Human Touch: How AI Enhances Guest Experiences in Hospitality

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  • 21 October 2024
📱 To ensure successful AI integration in hospitality, clear communication and understanding of AI benefits for employees are crucial. Regular performance check-ups are needed to align AI with staff support and guest experience enhancement goals. Quantitative metrics and qualitative feedback help gauge AI effectiveness. Over-reliance on AI should be avoided; a balance between automation and human touch is essential for handling complex issues and maintaining personal connections. AI should complement, not replace, the empathy, creativity, and flexibility of human service.
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  • 3 min

Honeywell and Google Cloud to Accelerate Autonomous Operations with AI Agents for the Industrial Sector

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  • 21 October 2024
🏠 Honeywell and Google Cloud partner to integrate AI with industrial sector operations, targeting safer, autonomous functions. The collaboration combines Google’s Gemini on Vertex AI and Honeywell Forge's IoT platform. Aimed benefits include reduced maintenance costs, increased productivity, and upskilled employees, with solutions available in 2025. Honeywell's 2024 Industrial AI Insights report reveals 82% of AI leaders see their firms as early adopters, yet only 17% fully deployed AI plans. The partnership will also focus on industrial AI agents, enhanced cybersecurity, and intelligent edge devices, advancing Honeywell's alignment with automation megatrends.
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MURTEC Executive Summit: Tech Tides Kicks Off at the Fairmont Grand Del Mar

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  • 21 October 2024
📊 MURTEC Executive Summit, set for October 21-23 at Fairmont Grand Del Mar in San Diego, will feature Scott Steinberg's keynote on business innovation. IHOP will showcase its AI food recommendation engine in a chat with Justin Skelton and Abigail Lorden. The 2024 MURTEC Breakthrough Awards will honor Dine Brands, Dave & Buster’s, Teriyaki Madness, District Taco, and Wingstop. Sessions will discuss loyalty, dynamic pricing, blending digital and physical experiences, robotics, and tech stack strategies.
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  • 2 min

Start-Up Spotlight: nooon Brings Hotels and Influencers Together to Drive Direct Revenue

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  • 21 October 2024
🏨 nooon offers cost-effective influencer access for hotels, eliminating expensive agency fees and intermediary reliance. The platform provides user-friendly tools for managing influencer collaborations and enables direct bookings, bypassing high commission platforms like Expedia or Booking.com. nooon's all-in-one influencer workflow offers full control to hotels and hotel groups, aiming to enhance occupancy and guest experiences. With metrics tracking for campaign impact, nooon plans real-time ROI tracking implementation. Already serving over 40 European hotels, nooon eyes surpassing 100 partners and global expansion. Recently, nooon won the Arctic 15 competition, following a successful angel funding round with investors like Angry Birds creator Peter Vesterbacka, and Janne Majaniemi from WOLT, signaling significant growth and impact potential in the hotel tech space.
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  • 2 min

The Growth Paradox: Why Slowing Down Led to Bigger Success For Us – Jason Himber, MINA Group

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  • 21 October 2024
🏦 Jason Himber, CEO of MINA Group, shared on Oct. 21, 2024, the company's shift in strategy to focus on strengthening their foundation for long-term success, rather than continuing rapid expansion. This approach involved emphasizing process, systems, and discipline while balancing creativity and innovation. The pandemic highlighted the need for structural adjustments and adaptation to workforce changes. Himber highlighted the importance of trust-building, allowing room for employee mistakes, and encouraging staff to be their authentic selves at work.
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Jollibee Launches Loyalty Program

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  • 20 October 2024
🏨 RoomRaccoon, a hotel management system, partners with Pxier, an event and spa management software, to integrate services. The collaboration offers a two-way integration, enabling real-time data synchronization for independent hotels to manage operations efficiently. This integration includes Reservation Feed, Point of Sale, and Channel Manager APIs, enhancing CRM, streamlining billing processes, and simplifying reservations. Hoteliers worldwide can access this comprehensive solution to improve guest services and operational efficiency.
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  • 2 min

Richtech Robotics Expands Agreement with Ghost Kitchens to Manage 20 Additional Walmart-Located Restaurants, Growing its Restaurant Operations Model

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  • 19 October 2024
🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc., effective Nov. 1. She joined Domino's in 2011 from Procter & Gamble, progressing through various roles and was appointed Senior Vice President, Chief Brand Officer in March 2023. Trumbull has led initiatives like Paving for Pizza and revamped Domino's Rewards, contributing to Domino's status as the No. 1 pizza company globally. Joe Jordan, President of U.S. and Global Services, praises her innovative marketing strategies and her new role aims to elevate the global Hungry for MORE strategy.
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  • 4 min

Shiji PMS: Transforming Time Hotels

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  • 18 October 2024
🏨 Time Hotels, operating in the UAE, Saudi Arabia, Egypt, and Qatar, plans to expand to 30 properties by 2025, including Mauritius and Africa. The group faced challenges due to a lack of centralization, inefficient operations, and limited reporting with legacy systems. They implemented Shiji's Enterprise Platform (PMS) across six properties, with two more to join within the year, for enhanced personalization, standardized processes, real-time analytics, and scalability. This led to improved operational efficiency, guest satisfaction, data security, and cost savings.
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  • 2 min

Hilton, Voyager Space, and Starlab Space Share the First Fly‑Through Video of Starlab Space Station

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  • 18 October 2024
🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc., effective Nov. 1. She joined the company in 2011 after working with Procter & Gamble. Trumbull has had various roles at Domino's, including Director of Loyalty and Vice President of Advertising, and was Senior Vice President and Chief Brand Officer since March 2023. She has driven key marketing campaigns and will continue to report to Joe Jordan while leading the international marketing team.
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  • 2 min

RoomRaccoon Partners with Pxier to Enhance Hospitality Offering

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  • 18 October 2024
🍕 Kate Trumbull advanced to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc. on Nov. 1. With a Domino's tenure since 2011 and a previous career at Procter & Gamble, Trumbull has ascended through roles like Director of Loyalty and Vice President of Advertising. Her recent position before promotion was Senior Vice President and Chief Brand Officer as of March 2023. Trumbull has led initiatives like Domino's Carryout Tips and the revamped Domino's Rewards, contributing to the company's global leadership in pizza.
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