Automatic

🥣 Large restaurant chains and hotels prioritize balancing innovation and safety, employing new techniques like koji-cultured dry aging and controlled fermentation. AI advancements now allow the incorporation of peer-reviewed studies into validation plans, aiding compliance with food safety auditors. The Food Safety Modernization Act focuses on prevention, but technology enables chefs to use compliance for culinary innovation. Mark Haas, CEO of D&H Technologies and Helmsman Group, with over 30 years of experience, drives this innovation through AI-powered platforms like Regulate®.

💻 Hospitality America is advancing its technology by integrating business intelligence across its hotels, with Wes Cargen as the vice president of business intelligence. The investment aims to provide real-time insights, actionable data, and enhance forecasting for agile management. Leveraging an AI-enabled Microsoft tenant, the company plans to automate processes and enhance personalization and retention strategies. Hospitality America intends to build internal dashboards and reporting tools to support decision-making, predict maintenance needs, and optimize revenue management. Cargen's background includes experience with Actabl (ProfitSword) and a 15-year history with Hospitality America. The enhanced BI capabilities are anticipated to improve asset performance and return on investment for owners and investors.

📘 Konnect, an HR firm, and TREW Capital Management, owner of Rubio’s Restaurant Group, entered a multi-year partnership to enhance HR services for Rubio’s. Founded in 1983 and operating 85 locations in California, Nevada, and Arizona, Rubio’s looks to improve workforce management and training via Konnect’s expertise and learning management platform, KonnectEd, aiming to standardize HR infrastructure and support Rubio’s growth.

🔒 In 2024, the average cost of a ransomware attack is $4.88M. By 2025, sophisticated booking fraud, including phishing sites and fake holiday deals, and AI-powered cyberattacks are expected to be regular occurrences. Nearly all security leaders (93%) anticipate AI-powered cyberattacks daily by 2025, which can autonomously adapt and evolve. The hospitality industry, with its wealth of personal and financial guest data, is a prime target. Organizations are encouraged to join initiatives like RH-ISAC to share intelligence and best practices.

💻 With 85% of IT leaders viewing CIOs as changemakers, it's crucial for hotel CIOs to drive progress and discard outdated legacy thinking. Centralized data systems ensure data-driven strategies and adaptability to guests' behaviors, essential for targeting Gen Z customers. Additionally, the adoption of cloud-based management systems increases productivity and profitability, while compliance with privacy regulations is streamlined. Cybersecurity is paramount, as 31% of hospitality providers have experienced data breaches, necessitating rigorous staff training and consistent enforcement of security protocols.