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Automatic

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Revving Up for the Future: EV Charging Drives New Opportunities for Hotels

🚗 EV Connect's 12-month benchmark study of 78 hotel properties showed an average EV charger utilization of 28%, with 73.1% of these hotels offering paid charging services. Monthly session growth rate averaged 3.3%, indicating increasing demand for EV chargers. Additionally, over half of the charging sessions came from new drivers. The top 10% of hotels on the network earned nearly $11,000 per year from charging, significantly contributing to higher revenue per available room rates (revPAR). With 10% of vehicles expected to be electric by 2030, EV charging is becoming essential for hotels to attract guests and increase retention.
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Cutting-Edge Cooling Technologies Are Reshaping Hotel Sustainability

🚧 Thermal destratification in hotels reduces energy consumption, balances room temperatures, and cuts costs. It evenly distributes air, reducing temperature differences and heat loss. Advancements include improved compressor technology, safer coolant gas, and optimal HVAC system programming. These innovations lead to more efficient energy use, lower replacement costs, and enhanced guest comfort. Purdue University's study highlights energy savings and guest satisfaction. This marks a sustainable, cost-effective future for hotel operations.
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STUDY: 60% of Consumers Fed Up with Tipping

📞 PolyAI, a voice AI company, partners with OpenTable to enhance restaurant customer service. National Restaurant Association survey revealed 62% of operators lack staff for demand, and 30-60% of calls are missed, per PolyAI data. OpenTable's network can now use PolyAI voice assistants for booking and inquiries, even outside working hours. Melting Pot, a North American fondue chain with 90+ locations, is an early adopter, seeing potential for quick implementation within three weeks. OpenTable's Integration Marketplace enables over 150+ software integrations.
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DailyPay, WorkJam Join Forces yo Bring Earned Wage Access to Frontline Workers

📈 Piada Italian Street Food partners with Sparkfly to enhance their guest loyalty program, introducing a customizable, tier-based experience with the Piada One digital engagement platform. The new system, replacing separate programs for purchases and catering, integrates with Olo for online ordering and allows guests to earn rewards based on spending, offering benefits like free entrées, drinks, and exclusive challenges. Sparkfly's integration supports a personalized customer journey, with Piada planning tier-based marketing and incentives for loyal customers.
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Former CIO at YUM! Brands to Replace IHOP’s Retiring President Jay Johns

📖 Piada Italian Street Food collaborates with Sparkfly to enhance its guest loyalty program with customizable tiers, allowing guests to earn rewards based on spending. The program, part of Piada One digital platform, integrates with CRM tools and offers flexibility in reward redemption. Jason Profitt, VP of technology at Piada, emphasizes personalization and operational control. Sparkfly, led by CEO Catherine Tabor, adds innovative functionalities with Olo integration. The revamped system replaces separate loyalty programs with a unified, points-based approach responding to customer feedback, promising faster rewards accrual for larger orders. Sparkfly also serves Chipotle, First Watch, and Bojangles with tailored tech solutions.
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The Access Group Acquires QikServe

💲 Piada Italian Street Food partners with Sparkfly to revamp its in-house developed guest loyalty program. The updated system introduces customizable tiers, allowing guests to earn rewards based on spending levels and choose from different offers. Integration with Olo via Sparkfly enhances customer experience through improved loyalty and offers. The unified Piada One platform consolidates regular purchases and catering programs, responding to feedback for a points-based system that favors higher value orders. Sparkfly brings experience from working with brands like Chipotle, First Watch, and Bojangles.
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DailyPay And WorkJam Join Forces To Bring Earned Wage Access To Millions of Frontline Workers

🏨 Snowflake, the AI Data Cloud company, launched the AI Data Cloud for Travel and Hospitality to deliver data insights for the sector. The platform supports airlines, hotels, cruise lines, and travel technology providers, enhancing operations and customer experiences. It addresses trends like dynamic pricing and sustainability tracking, offering hyper-personalized marketing, improved customer experience, loyalty experiences, reliable operations, and maximized revenue management. Partners like Hyatt and Tripadvisor use Snowflake to automate business aspects and data-driven decisions. Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, emphasized the critical role of AI and data in the industry.
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Start-Up Spotlight: Nappr Turns Daytime Napping Into a Business Opportunity for Hotels

💾 Nappr, launched in 2023, now lists over 1,000 hotels, including major brands like Marriott and Hilton, on its platform after starting with just 10 in New York City. It allows users to book rooms via website or app, with hotels controlling pricing and availability. The average daytime rental order in New York is $120, and Nappr takes a 14% commission. The company aims to reach 10,000 hotels on its platform and potentially expand to Airbnb-style rentals and airport locations. Founder Lerner, with 17 years in startups and an MBA from NYU, drives the business forward.
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