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Automatic

2359 posts

From Disney to Netflix: What Hoteliers Can Learn About Employee Training

📰 A Forbes article on January 16, 2023, suggests storytelling can maintain attention beyond 40 seconds. Netflix's storytelling method involves dividing content into episodes with a feedback mechanism. Former Disney Cast Members consume content eagerly, learning about the company history. Hoteliers like Hilton and Marriott pioneered hospitality services. Using phone technology, hotels can share stories through IG stories to engage employee learning. A December 13, 2022, McKinsey Quarterly article highlights leadership, communication, and investment as keys to successful business culture and talent retention.
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How QSRs Can Leverage Today’s Tech to Reduce Costs, Boost ROI, and Delight Customers

💻 62% of consumers feel their favorite brands treat them as individuals, and 79% are likely to engage with personalized emails. Brands like Burger King, Papa John’s, and Domino’s use AI and machine learning for tailored experiences. Quick Service Restaurants (QSRs) focus on personalization, engagement, delivery, and hyperlocal marketing to increase loyalty and margins, with a drive for innovation to stay competitive. Terri Gaughan, with over 30 years in marketing, underscores the importance of consumer insights and behavioral science in customer engagement strategies.
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  • 17 min

J.D. Power: What’s Changing in Guest Satisfaction Now – Andrea Stokes

📋 In this insightful episode, Andrea Stokes, hospitality practice lead at J.D. Power, discusses the 2024 North America Hotel Guest Satisfaction Index. Higher rates after the pandemic led to increased expectations, causing a decline in satisfaction across the industry in 2023 compared to 2022, notably among economy and limited-service segments. Conversely, luxury and upper upscale segments met higher expectations, maintaining or even improving satisfaction. The episode also touches on the new J.D. Power third-party hotel management guest satisfaction benchmark, revealing that third-party managed hotels often outperform brand-managed or owner-managed ones. Key factors influencing guest experiences include service quality, property upkeep, personalization, and leveraging technology for improved guest interactions. Davidson Hospitality Group ranks the highest for the third consecutive year, excelling in guest room, food and beverage, hotel facility, and connectivity. The importance of food and beverage service has risen post-pandemic with increased consumer spending in hotel restaurants and food outlets.
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Slang.ai Partners with OpenTable to Offer Restaurants AI-Powered End-to-End Phone Reservation Support

💾 Minor Hotels Europe & Americas partnered with ESG platform Deepki for net zero transition, aligning with the Paris agreement to limit global temperature increase to 1.5ºC. Committed to cutting scope 1 and 2 greenhouse gas emissions by 46.2% by 2030 from 2019 levels, and reducing company-wide emissions by 90% by 2050. Science Based Targets initiative (SBTi) approved both targets. The partnership enables monitoring over 350 buildings in 30+ countries, aiming for 100% data coverage to reduce carbon footprint and improve energy efficiency.
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Global Travel Technology Company OYO to Acquire G6 Hospitality from Blackstone Real Estate

🏡 Minor Hotels Europe & Americas, over a decade into its sustainability roadmap, aims for a 46.2% reduction in scope 1 and 2 greenhouse gas emissions by 2030 from 2019 levels, aligning with the Paris Agreement's 1.5ºC target. By 2050, the company plans a 90% emission cut across its value chain, aiming for net zero, as approved by the Science Based Targets initiative (SBTi). Utilizing Deepki's ESG platform, the Group tracks and monitors its environmental performance across 350+ buildings in 30+ countries, aiming for 100% data coverage and energy efficiency. The SaaS solution automates data collection, facilitating transparent reporting and resilience planning to mitigate climate risks.
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  • 3 min

Limited Payment Choices Drive Away One-Third of Hotel Guests Shows Adyen Research

🪰 Minor Hotels Europe & Americas aims to cut scope 1 and 2 GHG emissions by 46.2% by 2030 from 2019 levels and reduce company-wide emissions by 90% by 2050, aligning with the Paris agreement. The group, with over 350 buildings in 30+ countries, utilizes the Deepki ESG platform to track environmental performance and streamline sustainability efforts for net zero transition, approved by the Science Based Targets initiative (SBTi). The platform aids in automating data collection and enhancing energy efficiency.
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